Westin Carlsbad Resort & Spa

We had a great stay at the Westin Carlsbad while attending a wedding there. The location was convenient, the staff was very accommodating, and the bed was extremely comfortable. We did have a minor issue with the AC, but it wouldn’t deter us from staying here again. Overall, a very enjoyable experience!

Very good

Overall impression very shabby in not a chic way. Unlike previous Westin experiences. Ants invaded our little kitchenette. For an executive suite with no blackout curtains, old and in maintained fixtures in the bath and kitchen not acceptable.

Exceptional

Very cool spot with great staff.

I stayed here 7 years ago, the place still looks great! Pool very clean.

X

Staff was amazing, property was great!

Clean room

Great experience with my 9-year-old! During his soccer tournament.

This hotel was a wonderful place to stay. Well maintained and the employees were so helpful and pleasant I would highly recommend

It was beautiful, friendly and had great access to Legoland. It was perfect!

Exceptional

Disappointing

Liked the sister properties more than the Westin, their gaming area was a bit unkept and missing items, day bed were dirty. Staff was friendly and room was clean, Julian was very nice and so was the valet Noah! Loved the pools and the area.loved Summer at Twenty but as usual in hotel restaurants are outrageously priced.

For the amount of money my room was dated. The screen door to the balcony was broken and didn’t open. The remote for the tv was coming apart and it took 3 calls and 45 minutes to get another remote. They charged us for self parking when we valeted our whole stay. The manager was a jerk to talk to and talked down to my wife when she called down about late check out. French fries where good and the servers that brought room service in the morning and evening where amazing and helpful and are waisted at Westin and should be working the Ritz Carlton. The Bed had a huge dip in the middle and I think that’s about it. The French fries were amazing. Don’t stay here make the drive down to Lowe’s Coronado instead.

First time at this Westin in Carlsbad. Check-in was smooth and the staff was very friendly and helpful. Went to the room and it was on the first floor but also, once we opened the door, the smell of smoke was overwhelming. Called to the front desk which was answered by the hotel next door. They tried to help but ultimately couldn’t since I was requesting to move rooms. I was connected to the staff member in the Westin and she moved us to a 3rd floor room and it did not smell of smoke. We were only there for 1 night to celebrate my birthday. In the morning, 2 times the cleaning staff tried to come in the room. Luckily we had it double locked or else they would’ve walked right in. It was very strange since check out was at noon.

Beautiful Views

Very good

This hotel is great for the family, the 20/Twenty restaurant inside the hotel serves delicious meals. The only drawback to this hotel are its parking fees. They will charge a resort fee and a hefty parking fee.