Residence Inn By Marriott Indianapolis Carmel

Room was cold b/c thermostat couldn't be set above 70. No bedding supplied for sofa bed. Breakfast was cold / in cramped space.

Very good

It was a good location

This is a very old hotel that is really showing its age

Good location Breakfast was too basic and Gym not meeting any expectation

Do not stay here. Beyond being dated it felt grungy. We had mold in our room, a broken pull out, stains on all the furniture and water damage in bathrooms. If we didn’t get in so late I would have switched hotels. Super disappointing!

Overall all average experience

Had to change my booking...

Our room had growing mold/fungus. It had been there so long that it was budding.

good

Location Needs upgrades

Needs upgrades

Horrible room. Old and dirty.

Maybe the price is right, but the facility is a little bit old and can use an upgrade. I’m picky about my breakfast food and like to have nonfat yogurt, and real maple syrup.

Able to get inside door with a key No remote living room torn drapery damaged fridge

I thought the room was a bit dark and there were no offers in the lobby like years ago. Cookies and happy hour.

I liked the location and the cleanliness of the room. Front desk people were very helpful and friendly. I thought the room was a bit dark and there were no offers in the lobby like years ago. Cookies and happy hour.

Room was clean but the sofa was badly stained, the hallway smelled like mildew, the floor of one elevator was really dirty for the 3 days I was there. Highway noise was very noticeable all night.

As if that wasn’t bad enough, the room I was eventually given had a sink that wouldn’t drain. The elevators were also dirty and never vacuumed. The next day, I complained and tried to change hotels, but they refused to reimburse me. Instead, they moved us to another room, which ended up being fine and I got the refund for the second payment and no other compensation was offered. So, after that experience, I won’t be staying at that hotel again. Even with all that said, I can’t say the staff was rude or unwilling to help. They did the best they could within the limitations of what management allowed them to do, and I appreciate their efforts. .

Hotel was clean but could use a renovation. Bed was very comfortable. Lots of after hour noises coming from the floor above (after 11pm). Sounded like kids running up and down the hallway. Location was good and in a rather quiet area with other hotels. Would stay again.