Spark by Hilton Cedar City

Sierra at the front desk was awful. I don't think I have ever had someone in customer service be so rude. It was late at night and she would not open the door for me until someone else came and she had to open the door. It was not her fault that they did not have the room that we thought we had booked and paid extra for, but she did not handle the situation well at all.

I will definitely be back, it’s my new favorite spot to stay in Cedar City.

Weird smell, a bit outdated

We had a great stay here; the room was clean, quiet and had everything we needed. The only thing that left a bit to be desired was the morning breakfast. Admittedly, we were hoping for just a bit more than yogurt, juice, and a few other things.

Was advertised in Hotels.com as a 9.4 hotel. Excellent? Was not impressed with the breakfast in the morning. It was advertised as " top rated ".Did not agree with their rating. The manager said it was a new concept for HILTON. Bagel breakfast bar. No hot food or waffles available. I personally reserved this hotel on line since it was advertised as a Hilton hotel. Not even close to a Hilton property. Would not stay at this hotel again!

It was easy to find my room, which was adequately spaced. It was easy to enter the building. And it was easy to navigate around the breakfast room.

Very clean and very organized

Staff unfriendly when having to get a physical key because digital key didn’t work

The location was perfect for us and the staff were very friendly. The room was very outdated. The bedside tables didn’t match. One of the beside lamps didn’t work and the lamp shades had stains on them. My brother was staying on the 3rd floor and had a really nice modern room. I couldn’t believe what we got for an almost $200/nt room, it was terrible. We only stayed 1 night. They were doing construction so I assumed we got the floor that hadn’t been remodeled yet. I had paid thru booking.com and the hotel ended up also charging me, using my card on file that they required for the stay. I called and they were very apologetic and I had my refund within a few days. So that was good. While I had them on the phone I told them my concerns about the room. They said “oh you must have been on the second floor”. Yes we were. They said it was gutted since our stay. I complained about paying the almost $200/nt. Again they apologized. I was surprised they didn’t offer a discount or anything.

No fridge in room, rear entry door would not lock

Breakfast Pet stains on the rug

Nice facility. Staff was really good. Good location. No microwave or fridge in the room. They did bring in a fridge after I inquired.

Only have room service after 2 days didn’t make me happy! I only stayed 2 days. Trash cans are too small. And for the price I paid I should have daily room service. Hair on the back of the toilet and floor behind toilet at check in. Bed was not comfortable at all! Wore out and old! Need new bed!!! Bed sucked, hair in bathroom and not having room cleaned daily! Any maid should be able to clean a stay over in about 10 min. So why a hotel making that amount of money per guest doesn’t allow that is beyond me!!!

The hotel staff was great. Excellent customer service. I was disappointed in my room, there was mold in the shower and on the shampoo and conditioner bottles, the floor was dirty, the tub did not drain, the ac would not cool below 70, just not clean. They said they were getting remodeled soon and that is understandable but that should not affect the cleanliness of the rooms. I was surprised that this was a Hilton/Hampton Inn.

Nothing Room too small worn out bath towels no room service

The heater took awhile to adjust. Eventually I was able to figure it out- kind of important for a February stay.

Ok breakfast. Great location. TV equipment not up to date, not even functioning in the first room we were assigned. No safe in the room. Staff had to carry in a fridge and microwave.

The convenience of the location TV didn’t work, elevators were broken

Location No refrigerator and microwave