Hampton Inn & Suites Charlotte-Arrowood Rd.

Very nice and clean, staff was very friendly and the breakfast was delicious.

every staff member I came in contact with was polite courteous and helpful could not ask for a better place to stay.

The location the cleanliness and the staff. Ms. Rosalyn is always above and beyond super kind and accommodating. She sways makes us feel so welcomed every time we stay! No variety of breakfast meat. The chicken sausage is not very good and that’s all there is

Not as clean as it should be. Breakfast was very minimal and not good.

Very good

Exceptional

Superb

Clean room! Nice staff!

Had a rough check in but the rest of the stay was fine.

It’s comfortable and quiet. Plenty of room The lady at the breakfast bar was a little rude on my last visit.

The property was amazingly close to our destination of Carowinds park, and a great value for such a great hotel. The hotel had a pool and a fitness center that was clean and well maintained. I felt confident using both. The room was clean! No signs of dust, or last guest mess left around. Everything in the room worked perfectly. The beds were absolutely comfortable - I slept through the night comfortably. The sheets were soft like recently washed sheets should. Close to everything we needed! The location is near food, gas, entertainment, and most of all easy access to the highway. Finally - I would also like to thank Dominick for his professionalism when checking in. When we arrived for check in we were greeted by him. He was professional, polite, and had an excellent knowledge of the hotel and its amenities. He is well spoken and clear to understand (excellent for us northerners when we check into a southern hotel) and has the customer service skills in comparison to a Waldorf Astoria front desk attendant (stayed there long ago when my wife won a contest and WOW). I can’t say there was anything we didn’t like about the property. Hilton knocked this one out of the park

Superb

Our stay at the Hampton Inn & Suites was wonderful. The front desk staff was amazing, kind, and very accommodating. When the air conditioner in one of our rooms began leaking, they responded quickly and made sure we were taken care of. A special thank you to Mrs. Roslynn, who was incredibly friendly and made me feel right at home. We were staying because my mom had to undergo a liver transplant, and the kindness and support we received made an incredibly stressful time a little easier. We are truly grateful and would absolutely stay here again.

Exceptional

Easy to find, parking was great. Clean and tidy. Several issues with the desk staff (rude and dismissive. No apologies or warm welcomes or farewells. We were a annoying them for needing anything. We stayed for as short as possible to not disturb your staff since that’s obviously what we were doing), our room not being ready at check in time (we were on a timeline, and to rectify did nothing, that was the only time we had to get in our room & get ready. (Ran out of time and only had time to drop off) We were basically on your time instead of the other way around. The shower door would not stay closed, opened every other min so water was ALL over the floor. Pillows were uncomfortable and breakfast was… not great. Cold & stale despite in being in the warmers.

Very good

It was clean The fire alarm going off after 1 and then kept going off until 3

The fire alarm going off after 1 and then kept going off until 3

Location and rooms were fine. There were multiple issues that the facility faced while I was there for only 2 days that ultimately made me decide to stay somewhere else for the rest of the week. When I arrived their systems were down so checking in took awhile. Technical glitches happen so didn’t think too much of it. But then the next day (Saturday), there was something wrong with the pool so you couldn’t even enjoy the outside lounge area. My keycards continuously had issues opening doors to the facility and my own room door. For breakfast there was an issue with the milk machine so you couldn’t have any milk (was literally the only thing I came downstairs for as I brought my own cereal). And having the king suite with kitchen, the space in there is great, but it felt like they stopped furnishing the room halfway through. Nothing major but put some art on the walls and get a couch that actually fits the size of the living room.

Very pleasant