Hilton Garden Inn Charlotte/Ayrsley

Also, the jacuzzi was very dirty and had vomit in it. I will reiterate that the staff was exceptional, outside of the housekeeping, everyone else had a very high level of customer service.

Check in staff very friendly. Hotel in nice area nicely decorated. Two main issues with my stay were highly uncomfortable beds,so I barely slept and the fact that the hot tub was an amenity of importance and it was warm but what jets wont turn on and was told they kust kind of swirl (which they were not even doing) not sure about other aspects or amenities as I did not use them. Loved the location and parking and friendliness though

Nice area. Hotel smells amazing and lots of parking.

The staff were great. Only complaints I have is the size of the pillows compared to the size of the bed. The pillows wasn’t comfortable at all. Lastly, we use to get complementary snacks in the room. This was missing this time.

The breakfast staff was amazing and kind, the room was extremely clean but had a minor stain in the bathtub.

Good hotel and nice location

Everything was great!!

Very nice staff! The decorated our room and left champagne for our honeymoon!

Great location. It was quiet N/A

Everything I loved it all

Room was mostly clean. The air filter was laying on top of the air conditioner. The hot water was iffy and the bed was high. Pillows were hard.

Good clean room and very friendly staff. Got to eat a Harry’s tavern for dinner. The staff at the front desk suggested it.

Clean Breakfast wasn’t free

Room bathroom was in terrible condition. Door jammed. Bathtub stucco. Sink stopped up and when I called they never came. Room cleaning should be daily and not ever other day. Front desk sometimes didn't answer my call. Sorry, but will not book again.

Just need better pillows but other than that 10/10

Easy access location, friendly staff, clean facility. N/A

Restaurant was great and convenient

The only downside was the bathroom. It appeared dirty and outdated, with black buildup in the crevices of the walls, rust on the metal fixtures, and visible mat prints in the tub. It definitely did not match the cleanliness of the rest of the room and could use a deep cleaning and some updates. Overall, I enjoyed my stay, but I hope the bathroom conditions are improved for future guests.

Beautiful n comfortable great amenities

I liked the location of the property and the staff was great. The room could have been cleaner, there were what seemed to be juice spills on the walls by the bed