Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

It was fine.

Everyone was very friendly. The room was very clean. Overall, it was a very pleasant experience.

Clean rooms, quick check in. Only stayed for a night, but the beds and blankets were nice

Great hotel everything was good.

Clean rooms and helpful staff. Had a restful stay

Great clean delightful hotel!!

This hotel is in a great location and was very clean. There seemed to be staff everywhere doing something. Would definitely stay here again.

The location. Breakfast had plenty choices and coffee was served all day. The beds were a little too firm for me.

surrounding area felt very safe. clean hotel with nice staff.

Clean room

Front desk staff was amazing and helpful. The room was clean and bed was wonderfully comfortable. Hotel was quiet. Great amenities and good selection at breakfast ( would love to have had a bagel though). Great stay for a good price!

The check in clerk could not have been more kind and accommodating. The bed was so comfortable that I slept through the night which doesn't happen often. The bathroom had all the amenities! Our window was really close to the highway, but the sound barrier was pretty good.

Free car charging, modern furnishings, spacious room, secluded location but close to restaurants and shops.

The breakfast was awful. We had to go out and get our own food. The pool was filthy dirty. I thought maybe it was just the one day, but it got worse as the days went on.

The breakfast, the cleaning, the organization, the apartment, and the service were excellent. Nothing. Everythind was perfect.

When I arrived Sunday afternoon I was told the elevators were not working, but was told they'd be fixed the next morning - they weren't. This was a major problem because I was carrying a lot of camera gear for my work and never leave it in my vehicle over night and I was not on the first floor. I was told they would have someone there to help carry things up and down. There was a young man that helped me once but he was carrying two large gear bags while talking on his phone and banging my gear on doors and walls all the way up. I asked him to hold up but he didn't hear me. The day I was to check out - Tuesday - I asked for help that morning at 7am but was told there wasn't anyone available until 8am. I had to make 6 trips up and down to get my gear downstairs. That on top of my work for the day made it a difficult day and stay. Had the front desk ladies been more apologetic and helpful that would have been a nice customer service touch - but they weren't. Oh, and while they advertise that they have yogurt and boiled eggs for breakfast, they did not. When I asked Hotels.com to inquire about a partial refund, the hotel refused. This was my second time to stay there, but I'll never stay there again. It's unfortunate because it's in a very convenient location for me every year.

it was fine Elevator was out upon arrival

I really enjoyed my stay here, and would definitely recommend and definitely looking forward to staying again. I did not want to leave. Because of traveling I have stayed at a lot of hotels and this one is definitely at the top.

Everything was clean and everyone was friendly. There wasn’t enough handicap parking

Super roomy and clean comfortable bed