Hyatt Place Charlotte Airport/Lake Pointe

What an awesome find! From the front desk to the back door, this hotel is excellent in every way. The complimentary breakfast is amazing with the exception of the coffee - not a fan of it - but the breakfast is real food for people who enjoy starting their day well. My room was large, clean, and comfortable. The staff were friendly and showed a warmth of hospitality often missing in today's busy world. I would stay here again if ever in the Charlotte area.

The rooms were very well maintained and clean. Thank you

Clean room, staff was great,

Bedding was awful from the mattress to the pillows which led to terrible nights rest after a long day. The shower also did not have warm/hot water and they assigned us to a handicapped room without requesting it. Also charged $10 for parking and did not even ask for vehicle info or provide a permit. Breakfast was overcrowded and a lot of the items were not restocked.

Very clean and staff is nice.

Everything was very mice

While we were in Charlotte, we needed an additional night stay on a different date, and we didn't hesitate to book here again because of how great our experience had been. The staff consistently provided outstanding service and made us feel valued as guests. One act of kindness that especially stood out was when they held onto my medication that had been delivered on a day I wasn't there. Their willingness to help gave me great peace of mind and demonstrated their genuine care for their guests. Thanks to the excellent accommodations and amazing staff, this will absolutely be our go-to hotel whenever we visit family in the area. We look forward to staying here again!

Very friendly staff and shuttle to the airport.

The Hyatt was a very nice place to stay. They do charge $10 for parking which I wasn't happy about. The room was clean and spacious. The breakfast was good. There was a waffle iron, but no spray which resulted in the waffles sticking to the iron. They do have a variety of food choices.

Beds were not comfortable but the property was taken care of.

Staff was very friendly and accommodating!

Everything was well

Clean room, breakfast was good and staff was friendly and attentive

Stay was ok. I have had better experience in the past with Hyatt Place this was probably my least favorite experience would not stay at this property again.

excellent hotel

Very good

Everything was great from the staff to the breakfast location and amenities! The cleaning was good. I have no complaints there. I will be back!

Wonderful!!

Exceptional

Not having access to the pools really decreased the value of the experience; especially since I used Expedia and booked based on the inclusion of a swimming pool in the amenities.