The Westin Chattanooga

Very comfortable

Exceptional

Bad

Friendly staff great location

The location, the cleanliness of the hotel as well as the room. The staff was friendly, valet was fast. Overall it was not a bad stay. The was an issue with room service when we went to order, so we had to call down (not a big deal, but then we did receive something wrong). We called to let them know our fridge was leaking and was not cold, they stated they would send maintenance but no one ever came. The coffee machine was not plugged in, we had to pull the fridge out from the cabinet from the wall to plug the machine in.

Superb

Very convenient location. Short walk to convention center

Superb

Absolutely amazing from the staff, room, food, drinks, view, location.

Beautiful lobby and great location Staff was not detailed in following up with requests I made for the reservation (I requested a crib for my baby). The pillows were lumpy and the bathroom had water damage

This hotel was very clean and the staff was amazing. It was located near great restaurants that were walking distance. We will definitely stay here again!

The breakfast was great. We paid in advance for breakfast, so we were given vouchers to use to order our food Absolutely nothing I did not like. We loved the valet service

Location and breakfast downstairs Housekeeping was not that good. Expected better

Housekeeping was not that good. Expected better

Bad

I was also disappointed by the bathtub description. The listing made it seem as though the room included a separate, traditional tub, but there was no standalone tub. When the listing says “tub,” it appears to refer to a built-in tub/shower combination. Since the hotel also offers walk-in showers, I feel the room photos and descriptions were misleading and should be updated so guests know exactly what they are booking. The pool was nice and was definitely one of the highlights of our stay. However, I was disappointed that breakfast and valet parking were not included, especially considering the price of the room and the “Executive” designation. Overall, there wasn’t much that felt particularly “Executive” about the experience. That said, my fiancée and I still found a way to enjoy ourselves and make the most of our trip. The stay wasn’t terrible, but it definitely did not meet the expectations created by the hotel’s advertising. I would recommend being very careful when choosing a room and confirming exactly what is included and what type of view you will actually receive before booking.

Good

Clean room, wonderful staff, nice location

This was our second visit to the Westin downtown Chattanooga. The rooms are very nice and very clean!! The whole hotel is extremely clean and very well maintained. Every person we had contact with was very professional and friendly. We did make use of the bar and had a great bartender, Ali. He was super friendly and a joy to talk with. Highly recommend the Westin and will definitely be back.

Great!