The Westin Chattanooga

Research parking before you book.

Always a pleasure staying at the Westin! My hubby and I are locals who like to stay the night at the Westin 2-3 times a year. It’s always so clean, cozy, and comfortable. The folks at Paloma are top notch, the front desk is friendly and I get some of the best sleep in the beds here.

Amazing room and very helpful staff!

Great place for families. Lots of space.

The coffee spot in the lobby. I didn't like the architecture of the elevator's and room locations. While the elevators were pretty to look out of while riding, the design was very confusing when trying to locate our room. There were 4 elevators located in the middle of the building facing each other. The room numbers on the wall that were meant to direct customers to their room, was very confusing. Everything was a big circle with hallways along the circle. We alsi had the most difficult time finding the ice machine. When we finally did find it on our floor, it didn't work! We went to two different floors to find the ice machine didn't work on those floors either. We then went to the lobby rather than try all floors which I think there were 10. The receptionist took our bucket to the kitchen to get ice for us. She almost seemed surprised that we didn't want to try all of the floors before coming to the lobby and wr felt like she didn't want to get us ice but did because she knew she needed to be professional. That same evening, we noticed that housekeeping didn't give us another wash cloth after they cleaned our room, so we asked the same receptionist in the lobby if there was another one. She said she doesn’t think there are any left, but she went to the back behind the reception area to see. She came out with one she found. She was folding it as she handed it to me. I didn't look at it at that time, but when we were on our way back to the room, I opened the cloth and noticed several soiled stains on the cloth. Needless to say I was repulsed and didn't use it. I didn't go back downstairs to mention it because she had already said they're weren't any and I gave her the benefit of the doubt that she thought there was a clean cloth, and we were justb tired of going up and down the elevator and trying to n locate our room every time. It was a hassle. I also didn't like that we had to use valet parking which was an additional fee.

The room we were initially given had a terrible view even though we had upgraded to a better view. The staff was able to change us to a better view room but it was handicapped accessible room. The room was very clean and comfortable. The pool area was very nice but the pool itself was very cloudy and dirty so we never went in it. The reason was likely due to their showers by the pool that were not working. Staff by the pool were great to get our drinks. The area around the hotel was great with lots to do. The French restaurant across the street was amazing and very convenient to just walk there. Overall we had a wonderful time.

Great place to stay

Great clean property, staff was very helpful

I reserved a room for my sister and her best friend for Friday, May 29th so they could enjoy a wonderful downtown experience for her birthday. When she checked into the hotel the woman who was at the front desk was rude with her and condescending to her for no reason. She didn’t even point them in the direction of their room or tell them about the amenities offered at the hotel. I expected better since I have stayed at many Westins before and enjoyed it every time. Paying 250 dollars a night should get you a better attitude and a better customer service experience.

We loved it. The hotel was great and we plan to stay there again in the future. The wait was long for someone to take my order at the restaurant in the lobby I can remember the name.

Clean, well maintained property. Staff was great.

Staff were great!

Not really Check out in was super slow, elevators took forever, staff was not knowledgeable and didn’t give me the rooms i booked

The view room shown on the website is misleading. It’s a lounge / bar that had a dress attire requirement. I was thinking you could sit and sip some morning coffee and enjoy the views that was not the case. We had views of the downtown buildings from our room on floor five. . A little dissatisfying. The shower leaked all over the floor causing a slip hazard and room was still dirty with crumbs on the floors. The beds were comfortable however and clean from what I could tell. I would say for the price you can definitely find a better place to stay. Maybe one with a view.

Excellent location. Room spacious and top notch as well as the whole complex. Walkable to dining and breweries. Will be staying again.

Room was absolutely beautiful and clean! Rooftop bar was a nice vibe with good drinks and staff was super friendly! The only place I’ll stay in Chattanooga!

Location, clean rooms, the staff was nice. Roof top not being open on Sunday.

Love the Westin Beautiful place. Friendly people

Called housekeeping on both days to request additional pillows, both times nobody showed up.

Loved the area of this hotel, super walkable. The staff was professional and super friendly especially Aaron and Sunny at the front desk. Will definitely stay here next time we’re in Chattanooga! Oh and our dogs loved it too. They had a dog walk out back with bags and grass. Thank you!