Fairfield Inn & Suites by Marriott St. Louis Chesterfield

It has also been very difficult to reach a hotel manager. (Tried to reach out five times, even when I do get through during normal business hours (Monday–Friday, 8 a.m.–6 p.m.), )The focus is not on resolving the issue, but on explaining why it is related to the bank or other external factors. I should not have to figure out who is responsible behind the scenes. I expect the hotel to take ownership of the customer experience and work toward a solution. Overall, this experience has been disappointing. The difficulty reaching management and the lack of meaningful help once contact is made do not reflect the level of service I expect from a hotel.

It was a very nice stay, great breakfast

We checked into connecting rooms. Immediately we noticed one had a smell but didn’t notice anything yet. A few hours later, we noticed the wall around the window AC unit was wet. So wet that it was squishy. We started looking more at the surrounding area and there was visible black mold on the wall. We immediately went to tell the front desk and asked to be moved. They had no more connecting rooms but offered their last available room. Since it was the only one left, we took it. In that room, the floor space between the AC unit and the bed was soaking wet. Not damp, soaking. We again told the front desk and they confirmed there’s no more rooms and that’s all they had to offer. We have since filed a refund request, we will see if Fairfield follows through and does the right thing. On top of the mold and wet issues, the bed sheets don’t fit the beds properly (they’re way too small)

The staff was friendly and the room was spacious. The air conditioner wouldn't really cool the room and we went to the front desk to ask for washcloths and towels and no one ever brought us any nor did they give us any at the counter.

My daughter and I stayed over the weekend and I’m glad I chose this hotel. Clean and close to some main attractions!

We just slept and cleaned up. Used nothing else, great location.

I only ate the waffles and they were very good. The location was really good even though you had to take a lil ride to get to different stores and restaurants. The older lady with glasses at the front desk was not friendly and she had an attitude. She made me stand there for 10 minutes while she looked at paper on the desk at my check in. Noone was there to check in besides me. Everytime I saw her she had a frown her face.

Front desk staff very friendly and helpful.

Room was fairly clean when we arrived. Staff was very nice and helpful, but they seemed to be understaffed. Our room didn't get service at all. We had to talk to the front desk for towels, trash pick up, ETC... Pool wasn't the cleanest. Breakfast was great

We ended up having to move from the room they provided us to another room. In our original room, there wasn't a hair dryer in there, and they did not have another one for us to you. There was only 1 bath towel and we had to go to the front desk to get others. While we were in there, the air conditioner turned off and we heard leaking water. Under the air conditioner, the carpeting was soaked from the leak. I will never stay at this property again and hope all Fairfield Inn's are not run like this.

Rooms were comfy the staff was super friendly. Was there for the weekend because it was my husband birthday they were very kind and made us feel important only down side was the breakfast wasn't the greatest but it worked just wish their was cut up fresh fruit or flavored yogurt.

The staff is very nice and helpful. The breakfast was great and the fact you can check out at noon was a plus for us.

Exceptional

Incredibly noisy. Walls are very thin, doors slamming closed, you can hear water running in the pipes of the other rooms.

breakfast was a nice addition

Very clean and comfortable. Staff friendly and helpful. Reasonably priced.

Mentioned this to morning staff upon checkout and were offered no compensation or refund. Hotels.com stated full “out of pocket” price including taxes and fees was $165 and yet was charged $190 with a security deposit for “incidentals” and we could expect a return on that “soon”….hopefully this credit occurs or we can add “overcharged” for our room to the list of things that made this a bad experience. Stay at your own risk, I would NOT recommend this place.

Great staff, clean and efficient. I didn’t arrive until late so they were very accommodating with letting me have a late check out. I wish breakfast was served later though.

Room was very clean. The building is currently going through a little change/construction so one of the entry doors (the old ones) are boarded up. Staff was super great!

Clean hotel nice breakfast