Fairfield Inn & Suites by Marriott St. Louis Chesterfield

Highly recommended

Breakfast was very good and clean

The staff was nice and attentive and the hotel was clean and breakfast had good warm and cold choices. Only temporary marked down due to construction at time of stay though inconvenience was minimal.

Very clean rooms. Breakfast was great. The only negative was the receptionist at check she was very unfriendly all of the other ones was very friendly and nice.

My only choice when back in Chesterfield Mo area

The fact 18 year olds can’t stay in a room but it doesn’t say it on the booking. When you call and ask they’ll tell you that you can’t and you won’t get a refund.

Great breakfast options after a nice restful evening.

Very nice hotel - clean - pleasant staff. Nice area of town. Would stay again.

The best hotel yet!!!! Breakfast was wonderful. Staff were overly friendly and willing to help! Very convenient location. I will be booking again!!

I was disappointed in how my room had a smell to it as if the carpet was not cleaned. I also was surprised that my room was not cleaned during my stay.

The staff was very friendly and helpful. Breakfast was great !

It has also been very difficult to reach a hotel manager. (Tried to reach out five times, even when I do get through during normal business hours (Monday–Friday, 8 a.m.–6 p.m.), )The focus is not on resolving the issue, but on explaining why it is related to the bank or other external factors. I should not have to figure out who is responsible behind the scenes. I expect the hotel to take ownership of the customer experience and work toward a solution. Overall, this experience has been disappointing. The difficulty reaching management and the lack of meaningful help once contact is made do not reflect the level of service I expect from a hotel.

It was a very nice stay, great breakfast

We checked into connecting rooms. Immediately we noticed one had a smell but didn’t notice anything yet. A few hours later, we noticed the wall around the window AC unit was wet. So wet that it was squishy. We started looking more at the surrounding area and there was visible black mold on the wall. We immediately went to tell the front desk and asked to be moved. They had no more connecting rooms but offered their last available room. Since it was the only one left, we took it. In that room, the floor space between the AC unit and the bed was soaking wet. Not damp, soaking. We again told the front desk and they confirmed there’s no more rooms and that’s all they had to offer. We have since filed a refund request, we will see if Fairfield follows through and does the right thing. On top of the mold and wet issues, the bed sheets don’t fit the beds properly (they’re way too small)

The staff was friendly and the room was spacious. The air conditioner wouldn't really cool the room and we went to the front desk to ask for washcloths and towels and no one ever brought us any nor did they give us any at the counter.

My daughter and I stayed over the weekend and I’m glad I chose this hotel. Clean and close to some main attractions!

We just slept and cleaned up. Used nothing else, great location.

I only ate the waffles and they were very good. The location was really good even though you had to take a lil ride to get to different stores and restaurants. The older lady with glasses at the front desk was not friendly and she had an attitude. She made me stand there for 10 minutes while she looked at paper on the desk at my check in. Noone was there to check in besides me. Everytime I saw her she had a frown her face.

Front desk staff very friendly and helpful.

Room was fairly clean when we arrived. Staff was very nice and helpful, but they seemed to be understaffed. Our room didn't get service at all. We had to talk to the front desk for towels, trash pick up, ETC... Pool wasn't the cleanest. Breakfast was great