Homewood Suites by Hilton St. Louis-Chesterfield

The breakfast was good. Please make sure their is always someone available for maintaining the rooms after hours. I had over 50 ants in the kitchen drawer; bugs in the window and also after a worker came to spray the room and not the drawer; roaches start coming out. I have videos and showed the Rep at the desk.

Rooms were very clean and comfortable.

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Exceptional

The only thing was the breakfast

The suite was spacious, clean, and updated. All staff members were friendly and professional.

Comfortable, clean, updated, variety at breakfast, friendly staff, lots of amenities, very nice neighborhood!

Spacious rooms, comfortable beds, great water pressure! Very clean. Very friendly staff all around!

Our stay was quiet stay we love this property staff is helpful and nice rooms very clean

When we arrived to check in all Hilton properties including some international hotels had a significant computer glitch which prevented check-in. It was down for hours. After about an hour waiting the check in staff gave us a room with instructions to lock the door just in case another guest used the Hiltons app to check in and got the same room they gave us. Bottom line Hilton doesn’t have a plan B when their check in system goes down. We enjoy Homewood Suites and will use them again as we travel the US this summer.

Superb

Staff are excellent!

Beds were comfortable. Front desk staff very pleasant and helpful. The TV in suite sitting room was not totally functional. Shower drain didn’t drain well. The side door to the parking lot didn’t lock even at night.

Exceptional

The hotel served our main purpose. We needed a nice, safe place to sleep 6 comfortably and that is exactly what we got. The staff was very nice. We had to request the sofa bed pillows and sheets and extra towels to accommodate all 6 of us, but they were quick to assist with that. The mattress was comfortable, but the bedding did not seem to fit the bed at all. We had queen beds and the sheets said full/double. I think overall if the carpets do not get changed ASAP, they need a serious shampoo and need to be vacuumed regularly. The stairwell, halls, and elevator floors you can tell rarely get vacuumed.

I like the kitchen had everything I needed. That was amazing.

At night we got a note under our door that said that workers will need access to our room throughout the week for renovations. We were only there one night so it didn't affect us but it would have been unacceptable if we were there longer. We usually like Homewood Suites....this one was not good.

Breakfast was hot and delicious. Staff was exceptional

Yes

The smell of pets in the room. They should shampoo floors afters guests pets.