Home2 Suites By Hilton Cheyenne

Clean and comfortable rooms.

We requested extra sheets for the pull-out bed, and the staff acknowledged our request. After waiting an hour with no delivery, we called the front desk again and were told the sheets were still drying. Another 45 minutes passed, and my kids had already fallen asleep without sheets. The next morning, we discovered the sheets had been left outside our door overnight. Not only did no one notify us that they had been delivered, but leaving bedding on the floor outside the room also raised concerns about cleanliness. We waited more than two hours, and better communication would have made a significant difference. Unfortunately, the experience only got worse at checkout. My husband took the time to provide feedback to the front desk, but the staff seemed completely uninterested. They didn't ask for our room number, apologize, or make any effort to understand what had happened. Their response was simply, "Okay," which made it feel like our concerns didn't matter at all. As a Hilton Honors member, I expected a much higher level of customer service. Instead, we experienced poor communication, lack of follow-through, and indifference when we raised legitimate concerns. If this is how Hilton Honors members are treated, I can only wonder how other guests are treated. Based on this experience, we will not be staying here again.

Very clean and comfortable. We had to leave early and did not get the breakfast, but the coffee was ready to get us on the road

Nice and Clean N/A

Nice and friendly staff

Excellent hotel very clean

The suite with two queen beds was roomy, well-equipped with kitchen and bathroom essentials, comfortable beds, clean and welcoming. Staff was extremely helpful and efficient. Breakfast was exceptional with many choices for children and adults.

Great staff, clean room and a great breakfast.

Had to change rooms when we got there and the staff was extremely helpful and quick. Rooms are actually really spacious and organized. Beds and pillows are really comfy. Showers have good pressure and heat. Lights and AC work great and all the accessories were easy to use and in great working order. Will definitely stay here again!

Pool was fun and well maintained

Small parking area but nice breakfast selections.

Clean room and good staff

The hospitality crew and the staff are amazing! The hospitality crew are thorough, pay attention to detail and super respectful to the patrons. The staff is super accommodating, attentive and make check in or any other accommodations an ease. I highly recommend staying here whenever you're in Cheyenne.

The breakfast and location were fine. Nothing

Excellent Hotel. Very clean, polite and helpful staff. Definitely recommend

Clean and comfortable, with a friendly staff. We were on the 3rd floor and the room above us was very noisy in the early am, sounded like they were stomping on the floor. Not the fault of the hotel, it was just a noisy inconsiderate guest.

Clean, friendly staff, lots of parking.

All was great- nice stay!

Amazing place to stay, so convenient. Truly enjoyed our stay