Chicago Marriott Downtown Magnificent Mile

Also, I was given a handicap room and I’m not handicap. The rooms are not as nice as the photos make them out to be.

The access-to-lounge booking was also misleading. We expected a true lounge experience, but it was closed at 12:00 pm, and in practice there was only a very basic breakfast available until 10:00 am. That was disappointing and not what we thought we had booked. The elevators were another major issue. We were on the 41st floor, and even allowing for a busy hotel, it seemed that only 2 or 3 of the 6 elevators were actually working. We had to budget 5 to 10 minutes just to get on an elevator, which was frustrating and added a lot of inconvenience to the stay. Overall, this is a good option for location, but the room size, the misleading lounge access, and the elevator situation made the stay fall short of expectations.

Good location. That’s it.

Staff are very friendly

We stayed in a room that was between 81 to 84 degrees for nearly 48 hours during a Chicago heat wave in July. We were initially told the hotel’s air conditioning system was down, but by the next day, all of the common areas—including the hallway outside our room—were cool. It was clear that the problem was specific to our room, where the air conditioning never came on. Over a 30-hour period, we requested assistance 6 times and were repeatedly told that engineering would come, but no one showed up. I had undergone a medical procedure that day, and the excessive heat made it difficult for me to breathe and recover comfortably. I spoke with the manager on duty three times, but she was dismissive and insisted that the room simply needed time to cool down, despite my explaining that the unit wasn’t running at all. Someone was finally sent only after multiple calls and an in-person visit with her at the front desk. Equipment failures happen. What matters is how they’re handled. In this case, management showed little concern for our situation and treated us as though we were complaining rather than addressing a legitimate issue. That was the worst and most disappointing part of our stay.

Wonderful stay for a business trip to Chicago!

Me and my family had a wonderful experience with such professional and caring staff

We booked using Expedia. We had a flight complication so I called to inform the hotel that we would be arriving the next day. When we arrived the following day they had deemed our reservation a “no show” and cancelled our room. The manager was helpful (sort of) by “re-instating” our reservation. However when I arrived home I saw that he had actually just booked a new reservation and had charged us for an additional 3 nights. I reached out to the reservation team with the concern, and they did reimburse me, but they advised the fault was ours, not theirs. I am disappointed that we had not o do this at all.

Just unsat

Hotel was clean and located perfectly for walking around the city. The staff was kind and nice breakfast was great and I would definitely recommend this hotel to friends and family

first room was not cleaned well and we were moved immediately without any issues! Everyone was super nice and hotel was beautiful!

This hotel was in the heart of everything. The front desk person Stephan was truly AMAZING. Nice guy and was very accommodating and did it with a smile. Super guy!!!

Fantastic! Will stay again.

🔥🔥🔥 Will stay here again!

Great

Everything was amazing!

The hotel bar/restaurant was amazing! It gave upscale-ish feel without having to leave the hotel. The room itself was nice but the bathroom was a bit tight. Wasn’t to excited to see black mildew in the shower & there were a couple spiders in the room.

It’s was a nice hotel in the perfect location.

Clean rooms

Housekeeping was suspended due to the volume of guests. Unacceptable.