Holiday Inn Chicago O'Hare Area by IHG

The staff mocked me and allowed their guests to humiliate me. Unfriendly Staff

The staff was most helpful with our late arrival. My husband needed wheelchair assistance and the hotel had one for our use. They also commented on our anniversary and surprised us by comping our breakfast. We have stayed at, and will return to this property. It is well maintained, has a restaurant/sports bar, and our room is always clean.

Breakfast buffet was very nice with wide variety. Service staff was also very good. Front desk staff were helpful and knowledgeable. Airport shuttle was well run and attended to details of luggage and drop off at terminals. The small packaged food concession was a nice touch. Space to drop off luggage if you arrive early was also a nice service. Convenience to "L" was very good. Overall, a well run and nice business hotel.

Clean Nothing

Location near the train station My room not cleaned the 2nd night

Exceptional

Met expectations and exceeded on others like staff and shuttle

While the corridors etc looked a little tired, the room had obviously recently been spruced up and it was a very comfortable stay. The bar/restaurant is great. Sometimes the traffic in the areas means you have to wait a long time for pick up by the shuttle bus from the airport.

The breakfast was good, the rooms were very clean, and they offered a free airport shuttle.

We did not have the breakfast there. Sheets and towels smelled clean. The gal that checked us in was very nice and professional. We had issues with the room and the second gal that helped us, switched us immediately. Great experience with the two gals. However at the end of our stay, we went down to return keys. One guy was on the phone and he could tell we were waiting to hand keys but he did not acknowledge our presence. After some time, I noticed they have a little box to drop the keys which we ended up doing. Hotel staff is the face of the hotel name. A simple help with keys and a “thanks for the stay” would have been appreciated. Did not meet our expectations. The room was over $200.00 a night. For that price one would expect a better room. Carpets in hallway needed to be vacuumed and some areas were stained. Rooms need major upkeep. We had to switch rooms as the ac on the first one was blowing a damp, muggy bad smell. The front desk gal was nice and switched us immediately. We appreciated that. The second room was ok. A bottle cap was left in the middle of the floor which to me was an indication they cleaned this room in a flash . The toilet made loud noises when flushing and you had to hold on to the handle to fully flush. The ac did some noises off and on, more than a normal ac would but wasn’t that bad. I take that better than the bad smell in first room. They need to upgrade everything inside rooms and hallways, paint, door maintenance, bathrooms. The main lobby of course is well kept and smelled nice.

Customer service is helpful

El personal fue muy amable y muy buen desayuno

The hotel is close to the Blue Line train station; it is within walking distance. The airport is nearby—just a few minutes away by car or train. The room we stayed in smelled of cigarette smoke. The floor in the main lobby was dirty, especially right outside the elevators.

Very good

Bar staff had one waitress that was rude.

Friendly staff Musty smell, air con, buzzing fire alarm, intermittent shuttle from the airport… kinda far from the airport

Musty smell, air con, buzzing fire alarm, intermittent shuttle from the airport… kinda far from the airport

Breakfast and restaurant. We could spell cigarette from other rooms

We could spell cigarette from other rooms