Renaissance Chicago O'Hare Suites Hotel

Convenient airport shuttle

Only negative thing was jacuzzi was not hot. Other then that I enjoyed my stay.

They was so polite and helpful only thing I didn’t like was we had to pay for parking was 40$ a nite

although i enjoyed being in the room itself & the food at the restaurant.. but what i didn’t enjoy was the customer service at the front desk. When i was in line trying to get my ticket validated he called other people from a different line / different color than me just so he didn’t have to help me, i literally had to just walk up before he called anybody else to get in front of me! i would not stay here again!!

I didn’t use the amenities. It would have been nice to get a cup of coffee without having to oay for Starbucks.

Room clean and roomy! Very close to transit which was plus!

Everything was absolutely perfect.

The hotel, rooms, and stay was great! Front desk customer service was amazing. My only concern is they only had 2 luggage carts and they leave quickly. We had to lug a lot of luggage and we struggled ( 2 women)

Outstanding and easy highway access.

Superb

N/A

Great place…. Friendly helpful staff. Would definitely stay again

Excellent stay

Front desk was very helpful and friendly

I liked the pool and hot tub, which were the main two reasons we chose this specific hotel. The staff was also mostly friendly and helpful but did not communicate reservation changes to me at check-in and did not follow up with me when I called about the broken TV in my room. However, when I talked to the front desk agent at check out about my issues, they did get me a discounted price on the room and parking for my troubles, so I appreciated that. It was not disclosed to me at check-in that my room had been changed from my reservation, so I went into the room with the expectation that it would be what I purchased and was highly disappointed that it was not. I was told this was because I didn't prepay so they gave my room away, which is a weird policy to have in place considering there's already a cancellation policy and I did not cancel. I was told my wifi would be complimentary, but it still took me to the paywall after I tried to log in. I did not have a working TV and called to get it fixed but no one came. I did not have sheets for the pull-out sofa but since I didn't hear from anyone regarding the TV, I didn't bother calling about it. The fact that you have to purchase the breakfast package and then it only covers 2 breakfasts is also very ridiculous. The nickel and diming of every single thing was crazy and disappointing. I work front desk at a hotel and if any of my guests experienced what I did, I would be appalled and embarrassed.

I booked this property because the weekend I visited, rates everywhere were insane and suites were sold out. I normally stay at a luxury hotel in the Gold Coast, so this was a change of pace. The suite I got was huge. Dated, but huge. Honestly, we were happy with almost everything. The few misses: the ironing board cover fell off, and the elevators are small and usually full, so you may have to let one pass and wait for the next. The bathrooms could use a major update. Four out of five stars. The property delivers on space and value, I just prefer a luxury hotel.

Great stay

Exceptional

Great place to stay. Anytime

Exceptional