Residence Inn by Marriott Chicago Downtown / River North

Great location and nice property. Staff was friendly and helpful. Rooms were good not great. A bit dated. Breakfast had variety but quality was fairly poor.

The accommodation and apartment were very good. It was great to have access to a private kitchen, even though we did not end up using it. The breakfast was continental, which is perfectly fine, although European continental breakfasts are often more extensive. I am not an environmental activist, but I found it noteworthy that such a large hotel chain serves breakfast using paper plates and plastic cutlery. I would expect large and successful companies to meet at least a minimum standard when it comes to environmental responsibility and sustainability commitments.

Great spot to stay! The location is convenient and close to everything. If you don’t feel like eating out, the room has a kitchen, which is a great bonus. The staff was friendly and provided excellent service. I really enjoyed my stay and would definitely recommend it!

Breakfast was great and clean and very friendly staff. Front seat staff were wonderful! The bathroom plumbing was loud. But other than that it was a great experience

The check inn process was confising since the property said that Expedia overbooked the reservations and by the time I got to the hotel they said there were no rooms available and wanted to trasfer me and my family to another property at 2am. Unacceptable!

Excellent location, exceptional staff, great complimentary breakfast, clean, well equipped suite rooms. The cost is pretty high, but that is to be expected in a big city, especially during a holiday weekend.

Muy buena ubicación.

It was almost midnight, and after begging, they found me a room, but not before I was very upset and unsure where I was supposed to go because O’Hare was not close to where I needed to be. Apparently, this was a problem with Expedia rather than with the Marriott reservation system. Ultimately, I’m not sure.

Location good

Staff friendly and helpful Location good

The Wi-Fi is terrible. The

Free breakfast . Staff was helpful when I needed extra towels I could hear loud car ride by but I guess that’s the city life . Next time I’ll take the highest floor for no noise level . LOL

It was in a great location. The view was amazing. Breakfast was great. The staff was great and super helpful. There needs to be a better system for storing bags before it’s check in time. It was chaotic and slow. I wish there was a designated line and multiple people helping in peak times

The only down side if you want to call it, was the street noise, other than that, it was great.

Such nice and safe place I would love to come back at this place again in future. Loved my stay

Our room was clean with great views. The staff were helpful and very friendly. Breakfast was great! Location was perfect! I would definitely recommend this hotel to anyone that’s traveling to Chicago.

Staff was friendly and professional. The refrigerator in my room did not work. However, when I informed the staff they moved us to a new room.

Very clean property and we were upgraded for free at the time of check-in!

Room was ok. Nothing special to highlight. Super clean and spacious as described. The parking reservation process needs to be better organized. They do not guarantee the availability of the parking garage, so if you arrive during peak season, you may end up having to search for alternative parking. Unfortunately, there was no particularly interesting or worthwhile view, even though we stayed on the 10th floor. The room service was also not punctual and could have been much better.

Exceptional