Hyatt Regency Cincinnati

Location to the city centre and airport One of the worst hotel stays I have ever had Oh boy, where do I even start? I hated almost everything about our stay at this hotel. First, look at the photo from our room. Our window was directly facing enormous rooftop HVAC/cooling units that seemed to be running 24/7. The constant mechanical noise was ridiculous. Imagine paying for a hotel room and then trying to sleep next to what sounds like industrial machinery all night. Unfortunately, the room itself wasn’t much better. It had a damp, musty, almost mouldy smell from the moment we entered. The minibar/fridge was completely empty, yet it made another constant annoying noise throughout the night. There weren’t even slippers provided. The kitchen amenities were poor and the whole room felt tired, unpleasant and nowhere near the standard I would expect from a Regency hotel. Then there was the reception experience, which was frankly terrible. When we checked in, the receptionist specifically told us that everything in the minibar was included with the room. Great, except there was literally NOTHING in the minibar. The final straw was our last night. We had an extremely early departure and called reception specifically to request a 3:15 AM wake-up call. They confirmed it. The call NEVER came. Thankfully we had our own alarms set, because otherwise relying on the hotel could have caused us to miss our flight. A wake-up call is one of the most basic hotel services imaginable. If you accept the request, you need to actually make the call. Between the industrial noise outside the window, the noisy empty fridge, the damp/musty room, poor amenities, misleading information at check-in and a completely missed wake-up call, this stay was an absolute disappointment. I would not stay here again and absolutely cannot recommend it.

Exceptional

Very convenient to what our plans were Room was a bit dark, no hand soap in the bathroom, pillows were flat

The room was spacious, with a very comfortable bed. The AC was very good. A little expensive, especially parking.

Exceptional

Superb

If you want peace and quiet this is not the place. Otherwise its good

Friendly staff

Good

I loved the entire atmosphere. The hotel bar was amazing the bartenders were awesome N/A

Exceptional

The hotel staff was very friendly and helpful.

What i didn't like as much: lack of communication about the free breakfast/need for vouchers and how to check out. We also problems with the room phone.

Nothing Everything

Good

Exceptional

This room was booked for a guest and they were very satisfied with the staff, valet parking, and and kindness of staff. Bill was not sent to me yet, but I will request it.

Great staff!!!

Wonderful

Convenience!