The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Very considerate stuff

This hotel was great.

My sister is not easy to please when it comes to hotel accommodations but she called after checkin and settling into her room with how pleasant and nice in choosing the Tudor Arms.

Rooms were clean

The breakfast was good but I would have loved flavored creamer for the coffee; food was not hot enough The room was clean Great shower Nice amenities in bathroom Good location

Beautiful historic hotel staff always friendly and very helpful

The room was clean and the cleaning staff were friendly and attentive. The staff at the front desk were rude and unhelpful. Customer service was definitely not a priority and I was made to feel like an inconvenience when I asked for a copy of my invoice. If I ever visit the Cleveland area again, I will not be staying at this hotel.

Breakfast was great. Our server was swamped due to some problem with a customer's payment and we all had to get our own coffee. Not her fault, but maybe look into making the payment process a little simpler.

The room could’ve been cleaner for what I paid for the night.

Clean rooms. Good location Bad breakfast for the price. Could have more options and also more fresh

Friendly staff

I stayed for 1 night. It was close to where I would be going. I received cookies at check in. The room was nice 1 queen size bed room. It was clean. I didnt care much for the bartender who worked during the day seems likes she was focused on other things besides customer service. The bartender who worked at night was very friendly and helped. The kitchen had already closed but she recommended a near by restaurant which delivered. Overall good experience I would definitely stay there again. Parking was only accessible with the room key which I really liked.

The people at the desk were surly and not friendly. To get to the breakfast area, I had to negotiate six stairs. There was no ramp or elevator. I would not stay there again.

I do a lot of traveling, we have never been to Cleveland but an illness brought us to Cleveland Clinic after 6 hours in car then hours at the hospital only wanted a clean room and a good meal. The windows look like they have never been cleaned. The bathroom and bathroom floor was filthy. Bed was clean only positive. My husband walked out on breakfast food horrible. Thank You won’t be back

Na

Beautiful older property minutes away from Little Italy, and not too far from r&r hall.

The best amenity of the hotel was the shuttle bus and the drivers. Read room description carefully. Housekeeping was spotty at best. Towels were minimally adequate. Prices for breakfast were outrageous, only an $18 breakfast buffet, no ala cart. No bellmen. The place is beautiful and historic, but I would not go there again nor would I recommend it.

Train you staff to act like professionals when greeting and interacting with guests. I dealt with two front end staff members who treated me as if I was bothering them. Instead of greeting me they stared angrily at me even after I said the first hello. They did not respond with a hello or hi back to me. They were rude and unprofessional.

I love the uniqueness of the hotel but it was perfect that the shuttle took you within a 3 mile radius. Next time. I’m in Cleveland. I will definitely come back excellent five point

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