The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

Clean room, well maintained property

The customer service was terrible. I was treated as if I was unimportant as a customer. The front staff was very dry at check in. The light in the room did not work and the bathroom was very very small. Paid for a room with a city view and got a room with a partial view blocked by a part of the hotel. The hardwood floors were nice, but I would not recommend this hotel to anyone.

Beds were comfortable, bathroom was nice, we only stayed one night for a doctor's appointment. So we did not see much.

The location was great and the free shuttle service was amazing - so helpful for getting around town!

Great

Restaurant staff was lovely. The food was terrible

Convenient location to Cleveland Clinic We liked it all

Exceptional

The staff I dealt with was excellent. The young woman that checked me in was beyond excellent. I had some hiccups in my reservations, but she went over and beyond to help me. I had a son who was recovering from open-heart surgery at Cleveland clinic and the compassion shown by the young lady at extreme time stress was beyond anything that I have dealt with in a long time. It’s these kind of people that I feel like it is tipped strongly or giving very big pay pay increases they are such assets to hotel, such as such as this.

Really nice stay. Classic hotel- beautiful elevator. Spacious room. Nice touches. Would stay again

It is not far from Cleveland clinic.

Could have been just a random occurrence, but not a great experience.

Rooms were clean, hotel was quiet. Beds were very comfortable. Restaurant was closed for maintenance.

We learned we should have booked directly with the Tudor Arms and not used Expedia, as we would have saved more than $60 a night.

Great hotel no problems. The room was clean but beds/bedframes were worn out. Showerhead was also clogged and useless. Would stay again.

Exceptional

Staff friendly. Great cookie! On site parking. Room was pretty dirty. Floors filthy. Dirty drinking glasses. Ice bucket filled with old melted ice. Crumbs all over chair.

One of the elevators didnt work, bed was not comfortable.

The uniqueness of the hotel, very cool. One of the elevators didnt work, bed was not comfortable.

Old architecture No rugs in rooms