MainStay Suites Coeur d'Alene

Staff very professional and friendly. Lemon water in the lobby was a delight after a long day on road. Coffee in lobby tasty. Room/bed comfortable and spacious. ONLY issue was the highway noise, but that is how the traveling world can be.

The hotel was nicer than we expected. The staff was very nice. The rooms a spacious and clean.

It was great

Rooms were clean, check-in and out was fast

Superb

Bad

And I requested it 3 months ago

Great

I was not told there would be no housekeeping unless I asked. The front desk should tell you upon checking in because who has time to read the literature sitting on the counter! I was very upset that I had to change the sheets at 9:30 at night with tired kids. AND clean the room empty the garbages etc.

Very poor

Superb

Second time returning to this property! Great staff, clean rooms and yummy breakfast!

Ran down. Updates needed. Pool area ect.

Staff were very helpful, the room was excellent, and the location was close to anything we needed.

The interior appeared a bit aged. Hall carpets were worn in places. Screws that had once held a sign on a wall were apparent near the elevator and simply painted over; did not look good. Three of the four ice machines were out of order.

Was a good visit. Clean room

Its convenient location, and the room we got its spacious and breakfast was ok but...its smells bad, our room was none smoking room on the 3rd floor but its smells so bad, like someone smoke there for a long time, than we found dirty smelly shoes in one of the cabinets, it was disgusting. We stayed there before but it was on the 1st floor and it was fine but this time it was bad, specially it was close to free and you can hear everything and everyone. We are planning to stay there again.

Exceptional

My room had worn, frayed carpet that I tripped on, fortunately I was able to not fall. Second night was not so smooth. First thing I found out that the elevator is broke down. My room was on the third floor and was handicap accessable. I am not able to climb stairs, in fact at the motel I was using my walker because I knew I would have to do more walking than usual. When I went to the counter to find out what they would do to help me since it's evident I don't walk well, and I was traveling alone, they were not very helpful. I asked them what I was supposed to do they said I could try the elevator, one of them did volunteer to go with me, but that would not solve my problem in case I needed to go back down to my car or for some reason. I then asked if I could get a different room. Because I did my reservation with a digital card they had no idea how to move me to another room. After some consultation they were able to give me another room and they would comp me the room they gave me. I feel I should have had the night comped, no charge on my original room. I will compliment the one front desk young lady, she was very helpful and went up to my other room, gathered my stuff and brought it down to me. It took at least half an hour to get another room. I couldn't get another accessable room, I did get a main floor room, but I could manage by not taking a shower.

The maintenance guy absolutely cares about this facility. In talking with him I was certain he was part owner. The entire property was in very good shape. The hardest area to maintain is often those indoor pools. I learned they've got a major renovation planned that will make that space even better. If the pool matters, check for those scheduled down times.