InTown Suites Extended Stay Colorado Springs

easy access to the freeway room was not ready at check in. I had to wait 45 minutes. the room smelled like urine maybe from a cat that previously stayed. not able to switch rooms since the lobby was closed during the Labor Day weekend. room access card didn't work twice. the front desk employees really tried hard to provide good customer service during check in.

If you don’t have an extra hundred dollars on top of what you paid, don’t try to stay

Bad

Stayed here for about 6-7 weeks. The value was pretty good, but room had a pretty strong unpleasant smell from the moment I walked in. Ceiling had all types of yellow spots and other issues that seemed to be a bit neglected. The previous person said the same thing about the smell, but they didn't know what it was. Some of the staff was great, others not so much. Shot out to Rusty working in maintenance. He was really cool and actually cared to try to help. Chuey (sorry if I misspelled) and Aaron (who recently left) were cool and helpful. Chelsea at the front, although I'm sure she's plenty capable, really doesn't seem to care about people. The ex manager also just seemed like a nightmare, but she left I heard..Several instances showed just a lack of real care for people and truly trying to help outside whatever is standard. It's really quite tragic what service is coming to, people are kind of put last unless it's something that's super easy and convenient. More and more people just seem kind of robotic in how they really try and care about guests and people paying to stay at a place. A simple request oftentimes is almost out of the question. I think some people just typically don't understand how to deal with situations and really care, but are just content in following minimum protocol without really having that desire to be on people's sides. Maybe it's poor training or just something internal with people, but there's a difference..

Horrible do not recommend!

The property was just okay. There was an initial smell when you walked into the main lobby. When entering the room, I immediately checked the bathroom and saw that the toilet was missing a know and the sink looked like it was partially cleaned. There were visible black stains on the back of the bathroom door as well.

I arrived at around 7:30pm to find the office closed? There was a phone number to call which I did. I was told that they did not have my reservation? I gave her the conformation number and she t

Exceptional

Clean place! In room kitchenette needs silver ware and a few pots and pans.

When I arrived, my room was not available and they made me put down an extra deposit of $50 to get a premium room. They had rented my room out to someone else. They assured me that I would get the deposit back that following Monday, right after I checked out, even though I had already put a $56.00 deposit down when I booked the room in January. I have never received the deposit back even though I was assured it was put back on my card. It never was and they said it would take 40 days from when they said it was returned. over 40 business days have passed and I haven't received my deposit. I am not recommending that anyone stay here because of their poor customer service in this matter. The room floor was sticky with some king of sugary substance, so it was not worth the extra money that I had to pay to get it even though I was assured I didn't have to pay more than I paid at Expedia. I even called Expedia to try and get this situation resolved and nothing happened there either.

Quietness, Wouldn’t let me change sheets and had bad service

This InTown does not have check in past I think 7. I arrived shortly before 7 but the office was already closed and there was no direction to figure out what to do. There was a phone to use but was not answered. Majorly inconvenient for me the kids, one who is disabled. Had no idea there were stairs to get in. This was a devastating booking.

%#@

Very good

First let’s start off with the horrible pet urine smell so overwhelming it was like inhaling ammonia and my bed was crawling with some sort of bugs! I’m not saying bedbugs but they were just on the bed! Of course the staff was no help. Need I say more

Good

Nothing Bad customer service

Nothing How I got kicked out and banned from my own hotel room for no reason whatsoever. And then to top it off about 2800$ worth of my belongings then disappeared after they kicked me out because they wouldn't let me go back to my room and acquire them.

Bad

All individuals over 18 had to go to registration and show id's and get copies taken. This the first time the 55 years I have been staying hotels this had to be done. Does not matter how long you stay you get 1 towel per person and one roll of toilet paper. They are not replaced. Trash has to be removed from the room before checkout. No amenities were given. Won't stay again.