Fairfield Inn & Suites Colorado Springs Air Force Academy

Parking was ample, The staff was friendly, although one was brand new and left alone, not quite sure how to run the front desk.

First off reserved a 2 queen room, upon arrival was told they were out and ee could get a king with a pull out or a refund. It was midnight, we didn't want to do that...The gal that checked us in was short of pleasant and nto helpful, rude to be honest. Got on the elevator to go to the room and it was gross, looked like it hadn't been cleaned in quite sometime. Next opened the door to the room and was met with a terrible odor of B/O, bad! I would stay here again if I was in dire straits, but otherwise, look around. It was unfortunate, because we usually have way better luck with Fairfield Inn's.

The room was nice and clean. The pool looked like the pump hadn’t been on for some time and was very cloudy and stagnant.

We had a great stay!

Facilities were great. Only thing I would suggest is to upgrade the toilets to the new chair height style.

Very good

Good

The breakfast was very disappointing. Apparently, the refrigerator was out, but we should have been made aware so we could have been prepared. The area needs updating. Broken chairs, stained carpet. All of whatci mentioned above.

Our room had dirty rags on the side table, a hair brush and lighter under the bed, yellow stain on the sheets, pool was closed, breakfast only consisted of cereal. They double charged my car upon check in. Truly an awful experience!!!

Good Hilton inn. Question about the extra charge on incidentals. Whe was I to get that back.

There is construction around the area. Staff was quiet. Overall ok visit. Breakfast gave many options but not everything was filled...like decaf coffee.

Yes

Everything was nice

The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

I did get a very nice call from the manager after I checked out to see what could be done.

The only thing I didn't care for were the pillows. They aren't comfortable and if two people are in the same bed there should be 2 pillows for every person in the room. Everything else was nice. In the breakfast room it is very cold to sit there. I am up in the early morning because I can't sleep. The staff there was very helpful in other ways.

Clean room, hotel was clean, good variety of breakfast foods, friendly staff

Staff was friendly. Hotel needs some upgrades including getting rid of that carpet on the 1st floor. Parking was good. Care package upon arrival was a nice touch. Bathroom was in good condition.

nothing was special about the property. Based on the fact google had a good review i excepted that which will never happen again. Homeless people were hanging around the parking lot. I never ate the food down stairs cause it looked gross. I should have known what the property was like when i step into the elevator and it was dirty. In our bath room the tile was broken and the grout was missing. Base on what this property. Ill never stay at another Fairfield Inn.

A beautiful room, clean, helpful and polite staff.