SpringHill Suites by Marriott Colorado Springs North/Air Force Academy

The breakfast was not that great. Our key cards kept getting deactivated but they were quick to fix that issue. The pool did not look clean so the kids did not enjoy that. Other than that the room was nice and spacious for 6 of us. Easy area to get around in.

We enjoyed our week stay. Close to USAFA. Great restaurants near by. This is a wonderful area.

Price and staff handling poor Staff handling booking and breakfast

Location Pillows beds hard breakfast little

Only complaint is a design flaw. The bathroom door is frosted glass and faces the beds, so if someone uses the restroom at night it’s bright to the sleeping people.

We booked 2 queen bedroom property and we were given only 1 king bed in the room. Upon checking with the hotel staff they said they don't reserve or hold the rooms if the booking is made via expedia which is a 3rd party to them.

Wasn’t able to check in until 6 pm. Room not ready. Short staffed. Most of the time we were coming or going to property minimal staff or no staff present. We were supposed to be at a concert at 6:30. Messed up our plans.

I had to change room , because the room furniture was being shampooed .

Well-located property that was clean and generally well maintained. During my stay during a graduation weekend, the hotel consistently appeared understaffed. Typically only 1 person at check in, even during peak periods. Same situation regarding breakfast buffet.

The staff was friendly even though they were having computer issues. For the most the room was very clean. There were the typical hotel cleanliness issues. Behind the pull out TV was very dusty. The toilet paper holder was loose. One of the bathroom tiles had a huge crack. Beds were hard. Pillows were very uncomfortable. Bedside table was stained.

There was some confusion when checking in, there seemed to be a communication issue between housekeeping and the front desk on when rooms were ready, all of which forgivable. My big problem came on the morning when getting into the shower the wall had 4 very long hairs on it. For the record I shave my head.

Location, location, location!!! Nothing to dislike.

The property was very clean, comfortable and close to many restaurants and the freeway. I was working at the Air Force Academy and the gate was one exit away, which made it convenient. The staff was nice, the fridge and microwave in the room were an added bonus. It would’ve been nice to have fresh fruit at breakfast or even some yogurts, also my reservation was not able to be found at first, so it took quite a long time to check in although the person at the desk was very kind and helpful.

Clean, comfortable and friendly staff

Recommended professional staff

Very clean, good staff, excellent breakfast

Nothing. Beyond disgusting hotel! Wish I would have known before hand because I was traveling with my 11 month old baby and this was not clean for children. Springhill and suites has always been my go-to hotel and I have always enjoyed my stay and given them a 5 star review. This hotel, however, is receiving a 1 star from me for being unsanitary, disrespectful, and for the unpleasant experience during my stay. Shortly after I checked in, another guest spilled seeds in the hallway next to my room and this mess occurred on a Friday and was still there when I checked out on Monday. Not once did I hear or see a vacuum during my stay. In addition, on Saturday night there was a spill from down the hall to the staff only room and still was there Monday morning! Looking closer at my room, there was crumbs in the pull out bed, oil residue on the door, dirty white marks and food stains on the sofa, food stuck between the white drawers and desk, the shower had green residue at the bottom of the shower door, hair on the walls of the shower, and there was black stuff all over the drain. Not to the mention, the incredibly rude who clearly saw that I had a baby with me and not once did they offer me a high chair (so I didn’t think they had one. A hotel guest saw one hidden under the bar counter and brought it over to me, which I used the last day of my stay. The high chair was absolutely filthy with food stuck to it. Underneath the seats to eat breakfast was filled with crumbs dirt and grime- looked like it hadn’t been swept or mopped at all. The mattress was not on the bed frame and made the frame stick out farther than the mattress. This was a tripping hazard and very dangerous and unsafe for my 11 month old who should have been able to walk around freely without me worrying of his safety and falling on that sharp frame corner. Oh! Also, they had spoiled chocolate milk at breakfast and I overheard other guests saying the same thing as well. Last but not least, I noticed a charge of $150 on my card and called up about it and was told there was a $50 incidental each day and have yet to see it credited back on my card. I saw another charge of $120 and then it was put back on my card which I still don’t know what that is for and why?!

Everytime we go to Colorado Springs we stay here.