SpringHill Suites by Marriott Colorado Springs North/Air Force Academy

The bathroom door was facing both beds and has a frosted door. If someone got up in middle of night and turned the bathroom light on, it lights up the entire room.

It was clean and nice. The bathroom door was frosted. So up in the middle of the night would wake the family when the light was on in the bathroom.

We arrived at the hotel at 4:00 PM, the scheduled check-in time, but our room was not ready. The front desk initially told us the wait would be only 30 to 45 minutes. Instead, we waited nearly two hours before we could access our room. We were informed that the hotel was overbooked and had only two housekeepers working. While staffing challenges can happen, the hotel should have been better prepared and should not have provided an inaccurate estimate. After traveling, waiting two additional hours for a room was frustrating and unacceptable. We were also surprised to find a $10 parking fee added to our final bill. The parking charge was not clearly disclosed to us during booking or check-in, and we only noticed it after checkout. Unexpected charges without proper communication create a lack of trust. Based on the delayed check-in, understaffed housekeeping, poor communication, and undisclosed parking fee, I would not recommend staying at this hotel. Travelers should consider other hotels in the area that are better organized, properly staffed, and transparent about all fees before charging guests.

Great room for the price. I didn’t give it 5 stars because our body wash was empty and there were no blankets for the couch bed. We got in really late and it was a pain to have to go downstairs to pick up these items after we noticed we needed them.

Breakfast was gross. Period. The sausage tasted like chemicals and the potatoes were bland and undercooked. Scrambled eggs were ok but were bland and there was no salt or pepper available. Also it was the same thing every day. Changing it up and seasoning the food even just a little might help except for the nasty sausage. Charging $10.00 per night parking is bs. The property isn’t even gated so why charge for parking???

My room was clean for the most part but I found an old bagel and a dirty sock underneath my AC unit. The TV also had these annoying pixilated lines in it. Also when the housekeeping came to tidy the room then ever gave me trash bags and only replaced my towels with 1 towel. I had to go to the front desk to ask for more towels every time.

N//a

The breakfast was not that great. Our key cards kept getting deactivated but they were quick to fix that issue. The pool did not look clean so the kids did not enjoy that. Other than that the room was nice and spacious for 6 of us. Easy area to get around in.

We enjoyed our week stay. Close to USAFA. Great restaurants near by. This is a wonderful area.

Very good

Price and staff handling poor Staff handling booking and breakfast

Location Pillows beds hard breakfast little

Pillows beds hard breakfast little

Staff handling booking and breakfast

Only complaint is a design flaw. The bathroom door is frosted glass and faces the beds, so if someone uses the restroom at night it’s bright to the sleeping people.

We booked 2 queen bedroom property and we were given only 1 king bed in the room. Upon checking with the hotel staff they said they don't reserve or hold the rooms if the booking is made via expedia which is a 3rd party to them.

Wasn’t able to check in until 6 pm. Room not ready. Short staffed. Most of the time we were coming or going to property minimal staff or no staff present. We were supposed to be at a concert at 6:30. Messed up our plans.

I had to change room , because the room furniture was being shampooed .

Well-located property that was clean and generally well maintained. During my stay during a graduation weekend, the hotel consistently appeared understaffed. Typically only 1 person at check in, even during peak periods. Same situation regarding breakfast buffet.

There were the typical hotel cleanliness issues. Behind the pull out TV was very dusty. The toilet paper holder was loose. One of the bathroom tiles had a huge crack. Beds were hard. Pillows were very uncomfortable. Bedside table was stained.