Holiday Inn Express & Suites Columbus North by IHG

very clean.

Everything was excellent

Staff was very kind and accommodating, but the room we booked was supposed to be a 2 bed with a pullout couch to sleep 5. Opened the door to find only 1 bed. It was late and the front desk staff said there were no other rooms available, so she went and searched for a cot but they only had 1, so we just made it work. The blackout shade was broken so it was bright in the morning and woke all the kids up. Went to use the shower and found the holder was broken and they had zip stripped it up, but it wouldn’t hold to actually shower, so we just had to try and hold it to shower.

Clean room great staff nice stay at property

Everything was great except our room temperature was set to 48 degrees when we arrived.

The tv control wouldn’t change channels.

Our reserved room was given away. ?The bathroom fan did not function, so we had to shower quickly. The front door didn't shut easily, and we had to pull it closed when leaving. The door was obviously kicked in at some point and not adequately repaired.

Everything was fine. Employees nice and helpful.

The location The old smell of the room and the linen

Everything, the young lady at the front was professional and the absolute sweetest. I even offered her Long horn for but she declined. AFTER a bad stay at Quality Inn in Starkville this place and staff were our saving grace. Everything was amazing! There was nothing I didnt like about the place. I slept like a baby!

The staff was very friendly, professional and accommodating. We were there for Easter weekend. The hotel had eggs hidden around the property for prizes. It was a nice touch. My cousin won a soda.

The location was great Didn’t really have an issue with the property itself, however we did have an issue with one of the housekeepers. On the day of check out, our assigned housekeeper was rushing us out of our room. She came by 3 to 4 times and even stood directly across the hall in front of our room door in an effort for us to leave out. Mind you we were only about 10 minutes past the check out time on her last attempt for us to leave. I myself had to use the restroom which is why we were approximately 10 minutes past the check out time. My wife even informed the housekeeper that I was using the restroom and she still was rushing us out. Upon leaving it was exactly 11:13am and upon getting on the elevator and hearing me discuss the rudeness from the housekeeper to my wife, the housekeeper then stated, “Check out is at 11.” In all my hotel experiences, this is the first time I’ve ever been rushed out of my room. My wife and I really didn’t appreciate that and reported her to one of the other staff members. Don’t know if anything came of it but I’m hoping they reprimanded her or something because that was absolutely terrible customer service.

Nice, clean, and friendly employees! We will stay here again, if we’re in the area!

Yes

My room was neat and clean, but smelled musty/mildewy.

Great facility.

Location Floor in suite not swept, but the shower and towels were clean

Our stay was great, and Emmanuel was extremely helpful. However, there was a major issue with the reservation. I paid for two nights, but the hotel only received confirmation for one night from Expedia. As a result, they were preparing to check us out a day early. Instead of focusing on my cousin’s funeral that morning, I had to worry about whether I would even be able to stay for the second night I already paid for. I don’t understand how this mix-up happened, and because of this experience, I will no longer be booking through Expedia.

In that room we found three bugs, hair, and other gross stuff. Felt so unclean. We arrived after a very long road trip so we’re exhausted and then the kids could not sleep because of how gross it all was. The one elevator sounded like it was going to break at any moment and had something gross on the walls. Just felt entirely dirty.

We booked a room last minute and it was just what we needed!