Courtyard by Marriott Columbus Airport

No breakfast was available

The luggage carts are a weird triangle shape so nothing fits on them. The sidewalks have huge cracks in them so the luggage carts will get stuck and all your luggage will fall off. There were blood stains on one of our comforters. The staff was rude, forgot our meal tickets and refused to make it right on the last morning of our stay when we realized their mistake. They also refused to bring up extra blankets stating they don't "have room service." The room phone was not connected and didn't work. The TV in the lounge didn't work. They refused to give us the managers name and phone number.

Definitely not what you pay for, for the price I was expecting one of the best hotels I've ever stayed at. Hotel needs an update if they want to charge that much. Also so you know there is a $40 early check in charge they don't tell you about, I only found out about it after I checked my bill. The pictures are wrong no pool on property.

Breakfast wasn’t complimentary. Duh!

Clean room easy parking. Didn't care for the lady checking me in. She forgot to assign ny room out and a group of people tried using a key to get into tge room thinking it was empty around 2am then an employee used her entry card around 830 stating she didnt know anyone was assigned the room. Around 11 I received a call from front desk asking my name and when id be checking out. It was just a weird interaction.

The hotel offers a Park and Fly deal so the lot was a bit overcrowded. The staff were all pleasant and helpful. Breakfast was not included so we just got on the road.

There is a bad crime spree going on in Columbus Ohio just at the Courtyard there wee 15 cars broken into and miners 1 of them it was a rental and the Hotel says that’s beyond our control and we’re not responsible so I’m on the hook for the window but they know there’s a serious problem and they made know efforts to upgrade there security and to at least mention bthis on going problem at check in very disappointing

Bad

Room and bathroom were clean. Pillows were worthless.

NO ROOM SERVICE FROM THURSDAY TILL MONDAY. DEBBY HAD TO BRING AIR FRESHENER TO ROOM FOR SMELL SHE WAS VERY NICE HAD TO GO TO FRONT DESK TO GET TOWELS AND TRASH BAGS THE MANAGER WAS VERY RUDE WE KEPT CALLING FRONT DESK PHONE POPPING COULDN'T UNDERSTAND HIM. I WENT TO GET TOWELS AND BAGS AND HE HAD DROPPED OFF SOME TOWELS TO FRIEND. HE CAME IN ICE MACHINE ROOM TRYING TO TAKE THE BAGS AND TOWELS FROM ME AND I WAS NOT NICE HE RODE ELEVATOR UP TO ROOM MY FRIEND HAD TO COME TO DOOR AND TELL HIM TO PLEASE LEAVE BECAUSE I NEEDED THE EXTRA TOWELS TO MONDAY. WILL NEVER STAY THERE AGAIN. MELINDA FANCHER

Staff was great. Room was good, no continental breakfast instead you need to purchase breakfast from the bistro within if you want. Bistro didnt have anything we asked for on the menu not even coffee. so walked across street to McDonald's. Parking spots are in short supply.

First room they gave us shower door did not open. Front desk attendant was nice and switched us with no problems. Property is poorly maintained and hallways and rooms are severely broken down. Same with parking lot. Would not stay here again.

Clean room

Exceptional

Good staff

Checked in, walked up to the room door was open, n ot locked No ac in room. Toilet didn’t flush. Bathroom sink not draining. No AC and left with one small box fan. Temperature dropped as low as 79 degrees all night. The “ac unit” made extremely loud, aggressive rumbling, scratching noises all night long. Very unhappy. Very upset. So much money wasted and I couldn’t even get a decent, or even a night sleep.

We stayed there for two nights it was hot and we didn't have air conditioning that worked either night .

Came to check in and the front desk gal was wearing sweats and a ball cap, looking very unprofessional. She wasn’t very nice to other patrons and was swearing while checking me in. Wasn’t a good first impression. Then went to our room and there was mold in the bathroom and the room wasn’t very clean. We had to be at the airport at 5:30am and made a reservation the night before for a shuttle but when we arrived at the front desk, the front desk lady (a different one) said she had no idea where the driver was BUT she did swiftly order us a Lyft at no charge.

Staff was nice and helpful but room could not get to the right temperature. Also, Bistro service was very delayed in the morning.

Plenty of parking, but there were huge potholes around the back parking.