Tru by Hilton Columbus Airport

Rooms were extremely clean, friendly staff, hearty breakfasts and free parking - not one thing was missed!

Wonderful quick trip! Glad we chose this as our place to stay

Very friendly and helpful they new we were tired and tried as fast as they could to get our room ready earlier then planned thank you

Nice hotel near the airport in a pleasant neighborhood. The restaurant recommendations they include on the bulletin board were great.

Room was excellent housekeeping done a great job and staff was readily available.

Nice clean rooms and well maintained inside and outside of property.

The motorized window shades quit working, in the blackout position, so I was left in semi-darkness sue to the lighting mentioned above. Both booking.com and Hilton should be ashamed of themselves for hiding the fact that I won't get my Hilton points because I booked through booking.com. There should be warnings about that prominently displayed. Buyer beware!

I had no issues it was clean quiet parking was easy. It was nice

Room keeping and front desk staff were very rude. Room service never came to clean our room. We call the front desk for additional towels and were advised we had to go into the hallway and look for a room service person in order to request towels. The fire alarm went off at 5 am due to a toaster burning. When we reached out to the front desk about this they advised that the fire alarm going off was “routine” and that there was nothing they could due to accommodate us for the inconvenience. There was what appeared to be mold in our bathroom and the AC unit seemed to be motion censored causing the room to get very hot overnight. We woke up in the middle of each night of our stay due to overheating.

The front desk was very nice. They gave us extra pillows when we asked. It was in a good location. The first day I worked from my hotel room I was able to run out and get lunch pretty easy. It was close to our venue for our event. There was a police car in the parking lot when we returned. I’m not sure why the officer was there, but he was sitting in his car watching the cars come in. We stayed for a concert and arrived back at the hotel at around 1 AM.

Very friendly

Staff at front desk was dry and difficult to talk to. She was not friendly and looked at me as though I was as crazy for asking if there was a roll-away. When I asked how many the room accommodated? She said “What do you mean?” Less than helpful!!!

No carpeting in the room and great shower! The lobby was not air conditioned.

Homeless lady sleeping in the lobby when we went to leave for our Uber at 6:00 am

Super friendly staff, great room, awesome location. Would stay again.

Clean room

When changing the bedsheets the actual platform needs to be cleaned. Underneath the mattress was disgusting.

Everything was clean

Staff was super helpful. The 24 shuttle was great

Nice stay