The Westin Great Southern Columbus

The hotel occupies a beautiful historic building. The rooms are clean but with need for some updating. One of the two elevators was out of order. The restaurant was decent but not great.

Room smelled musty. Dated

Not worth the $300 plus rate. Elevator broken and our room AC was loud and ineffective. We had to move rooms.

My Husband and I stayed at this hotel location on August 2-3rd, following our wedding ceremony and reception. Unfortunately, our stay was not as wonderful as we had hoped, as the fire alarms went off three times during our stay in the middle of the night, and each time we had to get up and get dressed only to find out it was a false alarm. Additionally, when we woke up to go to the airport the next morning, we found out that the elevators were broken, and had to carry all of our luggage down five flights stairs. We love the Westin, but we were disappointed with this stay.

It’s a historic hotel so don’t expect modern sizes. The sheets and some elements were a bit shabby but the price was reasonable and the location exactly what we needed.

I found it to be a beautiful historic property. But the room was decorated an odd style. Not modern and not period. Two side chairs and they didn't match. We paid for a suite but the room was an odd shape and not set up to allow for setting. The view outside the windows wasn't uncapped old roof. Nice linens in bedding but the mattress was too soft. Front desk staff and parking attendants friendly and helpful. Could be a lot nicer and would be worth keeping the historic hotel. Modernize and keep the luxury features from the past.

Arrival was frustrating. Valet had two lanes of traffic blocked, and we had to circle the block three times before ultimately giving up and “self-parking” in the same lot where valet was parking vehicles. That meant carrying all of our luggage down the street and around the corner in nearly 100-degree weather. Valet service overall was very slow. When we returned around midnight another evening, valet appeared to be closed, so we again had to self-park and walk back to the hotel—something I definitely would have liked to know ahead of time, especially since I was wearing high heels. The room was probably the biggest disappointment. I specifically booked the Executive Suite because the online photos showed a dining table, and I had planned a romantic dinner around having that space. The room we received looked nothing like what was pictured and did not have the dining table. After bringing this to the hotel’s attention, we were moved to a room that was supposed to have a table, but it was really just a small cocktail table and still not what was advertised. The mini fridge was also barely cool and ended up spoiling our dinner leftovers. There was no microwave in the room either.

Very grand inside. Close to alot of great restaurants and safe area

Exceptional

Good

The property was great and in a good location, but some of the staff need more customer service training on how to interact with customers.

Parking is ver confusing

Have stayed at better Marriott properties , doesn’t meet the standards

The hotel was beautiful and smelled so good. The room was comfortable.

The shower had a horrible drainage system and I spent most of the time sloshing around.

I did loose some pants and the staff said the wasn't in there so I will say this if u leave something behind you wont get it back they kept saying they gotta check with cleaning crew meaning house keeping but I knew some didnt want to return them back to me other than that it was fine

Amazing staff and environment

The shower was delightful with a rainfall shower head. I loved the magnifying glass because I use them at home. The room was very clean and quiet. The temperature controls were easy to use. Overall, if I am ever in Columbus again, I will definitely stay at the Westin.

Perfect for a lovely one night trip to the city. Everything was lovely and the staff were especially nice.

Decent hotel for the age. Rooms are tiny it was clean