HomeTowne Studios & Suites by Red Roof Charlotte - Concord

Property very clean, friendly and helpful staff. Wendys and a 7 Eleven within walking distance.

Unfortunately, after returning from the concert after 1 AM, we discovered the bathroom light and exhaust fan weren’t working. We tried the breaker, but it didn’t help. Exhausted, we ended up showering in the dark using our phone flashlights. I mentioned it at checkout and was met with defensiveness rather than an apology. After contacting Expedia, the hotel denied any credit and told me they checked the breaker and it was working essentially making me feel like I was lying about what we experienced. I wasn’t expecting a full refund nor did I ask for a full refund. A simple apology and acknowledgment that we paid $124 for a room where a basic amenity weren’t functioning would have gone a long way. I also left my contact information for a manager to call, and no one ever followed up. Things malfunction that happens. The real disappointment was how the situation was handled. Unfortunately, because of the lack of accountability and customer service, I would not recommend staying here.

need wifi.

Was great The toilet was not wanting to stop flushing unless you messed with the handle

It was handicap accessible and I was able to get around.

I'd like to thank Matt and Rikki they were very helpful

The location There was no water on the second day and the manager did not bother to find us alternative solution. and cockroaches in the bathroom

Room price was ok We entered the room and there were stains everywhere on the beds. cupboards were open and no shampoo or conditioner. Remote did not work.

Everything was good Will come back again.

Great prices, you get for what you pay for.

This hotel is I a great area to groceries and restaurants. Suites are roomy and very quiet. I would recommend to all.

The rooms and hotel were really clean! Tons of shopping near by and close to the interstate. Would stay time and again!

This place is for someone that is traveling or partying and just need to put bags but no sleeping. I was charged for one night before checking in. Called first, Representative that answered was rude due incorrect CC # was incorrect. She did not try to help with poor cistomer service. Almost did get it due to the rudeness. I got to property and seen it with men's just hanging around and woman looking like call girls. Check in and seen room or smell it first. A/ C did not work, bed linens was dirt on bed, trash on floors, half roll of tissue( wet), and nasty curtins and window. Roaches on stove. Staff came in with some sypray could go on and on but I would rate them 0.

Clean and a good value for the price. Front desk person Rikki was really great!

Exceptional

Superb

We stay there frequently there’s plenty of stuff to do around it and it’s very convenient and low cost. That’s one of my go to places.

Exceptional

The room I was given had a bad odor for the duration of my stay. Window cracked and taped shut. Floor dirtier white socks. Mattress is cheal and you can see the impressions of where others have laid on it, making it uneven and grossly uncomfortable. Toilet clogged easily, not enough umph to properly flush each time. TV was hit or miss if the cable was on. The doors did not limit the sound to the rest of the hotel floor. Anyone talking, walking, or knocking on another door in any part of the hallway can be heard clear as day in yhe room. Individuals making a ruckus at all hours and times of the night. The real kicker is that the breaker in the room kept tripping and the lights kept going out - this happed a total of 3x in a 2 night stay. Thankfully there is a fuse panel in there so we could address it ourselves. The second kicker was that my husband and I were completely locked out of our room for almost 45 minutes because the key cards and door reader both stopped working. No apology, no compensation. Just addressed at their leisure, no sense of urgency. Poor attitude of all employees who helped address the issue. Personally I will not stay at another hotel branded Hometown Suites. Seems to be an older property where maintenance and routine repairs are not the priority.

Nice place