Holiday Inn Cookeville by IHG

Good

Thean hotel is clean and comfortable. My complaint is that they do not provide a complimentary breakfast. Breakfast for 2 at their restaurant is $26. There are better alternatives in Cookeville.

I arrived at 6:30 pm with confirmation and to pay at the property and they had cancelled my room! We had driven 6 and a half hours and had to look for another place to stay. Frustrated and exhausted, we began calling nearby hotels, hoping to find a last-minute vacancy. Each place we contacted seemed fully booked, leaving us increasingly anxious about where we would spend the night. Finally, after what felt like an eternity, we found a small inn that had one room left, but it was significantly more expensive than our original booking. Relieved yet still irritated, we accepted the room, knowing we had no other choice but to make the best of the situation.

Loved every bit. Check in host, bartender upstairs. Everything was fantastic!

My room, bed and bathroom were extremely clean. Loved the Rooftop Restaurant & Bar🤗

Breakfast was great, nice and friendly staff More choices of breakfast items

Little hard to get in and out of with traffic.

The rooms were clean, and well appointed. Aspects of the room felt dated, you could tell the building had recently been renovated. Shower was spacious, but not what I would have exected to encountered in a hotel stay. We arrived later in the eveving due to having to drive. We were directed up to the hotel restaurant - we were grateful to have a dining solution in the hotel. However... There were 10 people in the restaurant - 5 at the bar, 5 in our party. The staff while overly pleasant- seemed overwhelmed. Took forever to get out drinks, and they were poorly made. Food arrived after a long wait, portion size was fairly small.

Very good

The room seemed small for 3 people

Superb

Bar was very nice and the people at the front desk were very nice

Cleanliness. Dripping shower

Superb

Comfortable Not as updated as some of the newer Holiday Inns

Raquel at check in greeted me with a smile. She was pleasant and knowledgeable. It was a great way to end a busy day.

Raquel at check in greeted...

My only complaint is there is a good amount of noise from cars as the hotel is situated on the main road through the town. Also, if you’re driving a car and need to turn left onto the main road, it can be tricky due to the traffic traveling on the road in both directions and there’s no side exit from the parking lot onto a street with a stoplight or stop sign. Overall though it’s a nice place and I’ll use it again when I return.

Exceptional

Clean room The young man on the night shift needs to be more professional. My child got sick on the pool deck and the pool, I immediately let this young man know and he said "that's nice, what is your room number". Didn't ask how my child was or thank me for letting him know. He just insinuated that I would be charged for the cleaning of the pool. I did correct him regarding how unprofessional he was.