Hilton Orange County/Costa Mesa

but the place was very nice.

It was not similar as described into website. Not hot water available easy for guests, TC remote was not working well, they declined my booked breakfast on reservation and passed me to talk to Hotel.com agent and they did as well.

Fantastic location, beautiful surrounding, and covinience.

We had several issues with the thermostat either to cold or to hot leading to very poor sleep. They moved us to a new room but we had the same problems. Their engineers had to play with the valve or switches and it still did not work right. So we had a tough night sleep and thats we came to use the facilities. Now the good news by expressing our issues Hilton was apologetic and really made things right by issuing a refund for partial stay and more. Apparently a/c heating issues are a major problem with the hotel. Its a shame since its such a beautiful property. Kudos to Hilton management for trying to make things right. If you have issues say something. BTW Parking is $18 next door as opposed to the $40 Hilton wants to charge.

It was fabulous~

There was a slight issue at check-in with the property being oversold. Twice they delayed my check-in and at 6p I spoke to the front desk manager and she was very helpful and assertive and recovered the situation, as she should, and made it right for me. As a former hospitality executive, I would suggest you have a "customer centric" recovery plan to reassign guests to other hotels when you are over-sold. It happens and when it does, it is always the execution that guests care about and the empathy shown by your team that helps the guest recover and remain brand loyal in the future.

Location was great, hotel was clean, staff was friendly. Very disappointing that the whole hotel did not have ice. I sprain my ankle and needed ice bad. When I called front desk they said they couldn't deliver or locate any ice. Also no valet, $60 preferred parking and had to park my own car.

Room was hot and stuffy, there’s also a parking fee of $45 but had to drive around the garage multiple times to find parking. Do not recommend for the price.

Will come back !

Reception area and restaurants were nice. Shuttle service was very convenient. The rooms were fine, but outdated.

A wonderful place to stay. Very convenient in its location. Adicional to that, it’s very clean and beautiful. Thank you

No slippers or tooth brush in the room. Forgot to bring my toothbrush so called the front desk and room service. No one picked up the phone for the room service department. The front desk asked to go down and tiger the toothbrush themselves. There isn’t any vent fan in the bathroom. When I left for a while and come back , the room smells humid and bad. Three stars hotels I stayed at were better than this one.

Nice regular hotel

Beautiful feels expensive awesome price. Parking was great it felt like anywhere you parked you had access to hotel. Our TV didn’t work, AC wasn’t cold felt humid in our room. Bath tub was dirty looking and can turn people off.

Excellent staff, friendly and very helpful

Great Staff! Awesome Hotel!

Attentive staff who helped me with very specific requests. I’ve stayed here before and will return when in town

I travel for work and I stay at the OC Hilton every time. It’s the best place, close to freeways, shopping, clean and amazing staff.

Location and service

Nice stay ! All is well !! Only one thing to mention- pillows were too soft