Radisson Hotel Cincinnati Riverfront

As soon as you walk into the hotel, the smell was awful and the property was very outdated. While waiting to check in, several guest were complaining about things not working in their rooms, no towels and various other things. When it was time to check in they told me my reservation had been canceled and they were fully booked. I witnessed about 10 to 12 other families experience the same thing, being told their reservation had been canceled without notice. I do not recommend this hotel. I had to find another room 30 miles outside of the city. I was in town for my national conference and booked the room a month in advance.

Everything

None

Checked in 7/30/26. Room wasn't cleaned till 8/1/26. Cleaning crew was on our floor on 8/1/26 when we left room for the day. Returned to the room around 5:30pm on 8/1/26 and room still not clean. Requested room to be cleaned on 7/31/26 as well and it wasn't. Had to go down to front desk on 8/1/26 to finally get room cleaned around 6:00pm which was quite an inconvenience.

the room was clean. The balcony was a bit sketchy and the shower was outdated.

Good

Great hotel to stay at. Very clean and the view from the balcony was very nice.

This property looked nice on line, but definitely not what I expected and then I was charged $20.00 for absolutely NOTHING. I tried to contact the property or customer service and got no assistance what so ever. Never again will I book at this hotel.

great

The smell of pot was everywhere. Two cars were parked at the front canopy playing loud music and their owners smoking pot. Right in the front door of the hotel for hours and nothing was done to stop it. Room was not clean. Housekeeping didn’t take trash out of the room. There was a take out box full of chicken bones we found in the room. We had enough before we even stayed a night. We told the desk clerk what the issues were and that we’re checking out and wanted a refund. They said they couldn’t help us. There was nobody we could talk to and nobody they could call. We had our suitcases with us so we just left. This place is awful.

Everything

Their hot water was down, the pool was out of commission, the rooftop restaurant had to be closed by the health inspectors. Nice staff though.

The integrity of the hotel was as terrible and dishonest as it comes. I made a reservation through a third party vendor 8 months before I was scheduled to arrive. Once the hotel found out a convention was co.ing town, 7-10 days before I arrived, they called me canceled my room reservations stating that mechanical difficulties caused damage on fi e floors of rooms and 60 room reservations had to be canceled. But it came to pass that they rebooked those room at a higher price rate due to the demand of the convention participants needing lodging accommodation. This was as under handed as it gets. Honor your agreement the room was already booked. Also I wasn't the only person to experience a cancelation to rebook room at a higher rate. It was the hotels piss poor preparation and not knowing a convention was coming to town that cause this to happen. They didn't offer an alternative reservation, they could have given me a free stay at another time due to the convenience, but they did not but say IT WAS NOTHING THEY COULD DO ABOUT IT. Very discussed with the Radisson for this, it let me in a Monumental challenge to find somewhere to lay my head and belongings.

Nikia at the front desk definitely made sure that my stay was Satisfied.

My reservations were cancelled for a large group coming into town, so upon checking in, the front desk said I no longer had a reservation - it had been cancelled to give to a larger group. ABSOLUTELY UNACCEPTABLE UNDER ANY AND ALL CIRCUMSTANCES!!! SHAMEFUL!

Since we booked through Expedia they canceled our reservation 15 days before our stay. They said Expedia should have let us know. Expedia did not let us know!! We had no where to stay and it was my son’s birthday trip and he’s crying now because we can’t stay the night. So both Expedia and the Radisson are horrible businesses and will never use again! I’ve never in my life experienced anything like this before. DO NOT USE THESE COMPANIES!!

We drove 3 hours down to your hotel to be told when we were checking in that our reservation had been cancelled 2.5 weeks earlier and NO ONE called to let us know. There was a concert and reds game so there were no hotels anywhere. We finally found one got changed and went to concert and when we got back we were not happy staying there bc we feared for our lives. So I’d like to know what you’re going to do to make this right!! I spent $320 on a hotel I didn’t even get to look into. I’m more than livid and doubt I will EVER use Expedia or Raddison again.

Here what was unique about this experience: How about driving 3 and half hours to find out at check-in that your reservation that you made 7 months ago was cancelled by the management for no given reason! And no other hotel in the city had any open rooms. Thanks for NOTHING Radisson!

Booked the room for Aug 1 back in January through Expedia. I received communication from Expedia about the upcoming stay along with alerts about check in. I went into the hotel to check in and was informed by the front desk staff that my reservation had been cancelled by the hotel on July 15th “due to overbooking”, and that Expedia should have contacted me. I showed the front desk staff the email advising me it was time to check in and they said there was nothing they could do as no rooms were available. Traveled to the area for a concert, obviously not a good way to start the day for an event that was planned 8 months in advance.

Balcony