Crowne Plaza Dallas Downtown by IHG

you would think for $400 you’d be able to eat breakfast without feeling like you are in a sauna should have booked elsewhere

i love the parking in this place definitely a plus to have a place not charge much for parking

Not what expected for the price. Wouldnt stay there again.

I attended the Shakira concert on June 23, 2026 & picked this hotel because of how close it was to the American Airlines so we could walk back & forth to & from concert. Hotel was great, nice room BUT we left the hotel at 7:30pm to walk to American Airlines and there were soooo many homeless people around the area as well as cop cars and we felt very unsafe until we got closer to the American Airlines. Needless to say after the concert we got a taxi to take us back to the hotel.

The breakfast was hands down the best part on this stay. Everything was amazing the hotel, the staff, and the location. Will definitely be staying there again

I wish they would have posted that the pool was closed

I wouldn’t stay at crown again unless they do an overhaul of the property.

Way too over priced. The chair on our balcony was broken since we arrived and never replaced, despite requesting the switch. House keeping came everyday (which was great) but the hotel must have run out of towels because they never were able to replace the amount removed from the room so I kept having to request more, which usually was not available. The whole floor (12th floor) hallway smelled damp and moldy. I was significantly disappointed.

Maybe the staff was friendly It looks completely different in the pictures , it just wasnt what I expected for the price I paid , the elevators shake alot and creeps me out .

The front desk

Including breakfast for a small fee was great

Very helpful front staff Breakfast was not included for every guest in our room

Great

The 19th floor overlooking Dallas Yes, the room had a mildew smell

Another weird thing was when our room was cleaned the first day they only left us two new towels, and didnt give us any more toilet paper.

Clean Housekeepers don’t come everyday.

Overall great atmosphere

Great location 16th floor

The balcony of course Being right above the west end and seeing all the homeless people hanging out.

Great location. Quiet. Nice views from the 16th floor. Comfortable clean room. Angel at the front desk was very attentive and helpful.