La Quinta East Deerfield Beach - Boca Raton

Mildew smell in rooms, had to switch rooms twice for similar problems

. Receptionist (the screen) very bossy ,distant Room carpet very dirty ,dirty ,.... Bathroom floor sticky Towels ( couple) stained Bed sheet dirty Tv not turning on ,operating Desk chair look like was picked up from a dumpster ,peeling and dirty Coffee maker missing tray for coffee pouch and many more .....I regret that I was accepted this hotel ut was to late (11.00 pm) and to tired from driving . This place should be closed down or demolated . I did stay at La Quinta before in diferent locations by was not like this one ,not even close .

Above and beyond service friendly staff

My experience was disappointing. During check-in, I was charged a $100 security deposit, and I was informed that the amount would be refunded promptly. However, I have still not received the refund and have been unable to contact the hotel to get a response. The lack of communication and transparency shows a lack of respect toward the customer. I do not recommend this hotel.

Las instalaciones no se parecen en nada a las fotografías publicadas. No había ningún empleado en recepción; todo el proceso de check-in se realiza por videollamada. Lo primero que encontré fueron varios avisos impresos en hojas de papel indicando que no aceptaban Apple Pay, pagos por aproximación, Cash App u otros métodos, sin ninguna identificación oficial del hotel o de La Quinta by Wyndham, lo que me generó desconfianza. Además, tuve que reiniciar el sistema de pago siguiendo las instrucciones del agente remoto e insertar mi tarjeta varias veces, algo que me pareció poco seguro. Al dirigirme a la habitación encontré escaleras y áreas comunes muy deterioradas y sucias. Cerca de la piscina había un fuerte olor a orina. Al abrir la habitación encontré un espacio sucio, con un intenso olor a humedad, por lo que decidí retirarme inmediatamente. Solicité cancelar mi estadía y el reembolso. Solo me ofrecieron cambiar de habitación, pero ya no me sentía seguro ni confiaba en las condiciones del hotel. Me indicaron que debía gestionar todo directamente

The other issue is the kiosk itself very difficult to hear a voice let alone and seriously accented Voice. It’s fine that they individuals were actually in India talking through a kiosk, but the kiosk was like an old theater speaker. Upon leaving the room, they asked how was my service. I told them what I said here, but I said do not contact me trying to make amends by giving me a room. I do not want to stay in this property or assisted properties. The amount of money I paid to stay in a room that smelled like mildew and all three rooms they showed me were mildewy, Good luck for others

The place was okay the air conditioner was not good at all shopping area was great staff was okay they need to do more maintenance on that property then it will be a plus

The room had mold the ceiling, the bathrooms are very old and has stains in the tub.

The main thing is toilet doesn't work mercy second ting. The ac man a lot noise I did 66 on the ac nothing hot and then I told the maintenance and they just went oooo yess

The room was very close ld and ceiling had water damage and mold, the tub need to be redone was dirty, the carpet the room needs change to title or something else

When I lay down in the bed my whole body was itching

I checked in late and was given a dirty room and the issues the room. I was so tired and I had checked of that room early the morning. I just stayed and wasn't feeling well it was far to go reception and you do not dela with a real person but a computer screen with someone on the other end

THE WORST! No staff onsite except a housekeeper & groundskeeper, they were rude disrespectful looked scary. Check-in through a remote person on a computer kiosk. The groundskeeper threw trash at my daughter, followed her around on the golf cart harassing her. All BEFORE checking in. We complain through a computer kiosk to a manager or whoever was behind the computer screen. for them to NOT address the issue with their employees! I explained we don’t feel safe and would not be checking in, to please not charge me for the room. The man behind the computer never apologized for what we were experiencing in that moment, but pleaded for me not to give a bad review and try to stay. It became so bad between the staff and my son, because he kept telling the worker to leave my daughter alone, the worker starts arguing with him, threatening him to fight, we had to call police. I again I told the man behind the screen we would not be checking in and to please not charge my card I booked with. He says I can’t cancel you have to go through Expedia who you booked through. Again I asked him to please not check us in yes all this occurred before our checkin, the guy behind the computer screen said I don’t understand why you won’t stay he’s just one of our workers I pleaded more to give me refund not to charge my card he finally said okay you can go if you’re that uncomfortable dont worry your card won’t be charged. I was charged 2x by LaQunita & Hotels.com. Awful experience

The rooms are older and there is no breakfast. The staff are kind the area has a lot of fof choices.

The beds were too old, very bad. It had roaches. Bathroom was too dirty. I was surprised how it can be of Wyndham brand.

Worse hotel i ever stayed at.the tv didn't work.managwr didn't even come look at it I stayed two days without a tv.the room had a musky smell.i work for a hotel and that's no way to run a business. Would not stay there again.no towels in the room had to go to office to get some

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Super old , I stayed in another ones and this one was one of the worst , no breakfast, no front desk people , no security

The nicest thing I can say about my experience was that I didn't have to sleep outside.

I was surprised by the screen that greeted me at the reception, but it was cool. The problem was that there were no towels in the room and the bathrooms were not that clean and there was no one to turn to.