Fort Pontchartrain Detroit, a Wyndham Hotel

Exceptional

Coco and the other lady at the front desk were phenomenal! Really outstanding service

Location was very convenient. Parking too expensive

Very happy with this property wish we could have been there longer to use the restaurants and especially enjoy the amazing view in the 360 restaurant

One thing I would like to tell you about. We spent one night coming from a smaller town. Not use to double glass doors to the entrance that required a key card to enter after a certain time. Security saw my friend open second set of doors(which were opened slightly) with her hands and he came out just chewing us out like no other (apparently he watches people on a camera in the hotel) and told us if we break the door we have to pay for it. He was extremely rude. We asked him to show us what to do and his reply was “figure it out”. We apologized but he was still super rude to us. So my suggestion is to put a notice on the door that explains that after a certain time of the evening that your key card is required to activate the door to open. Some people do dumb things because we are not use to big city things. He told us we would have to pay for damages if the door is broken by us. I would also like to point out that iF the door would have broke that would be the hotels responsibility to repair not ours. That’s what insurance is for! Now if we intentionally broke the door I could understand. This was a MISTAKE on our part. The door was not damaged FYI.

Exceptional

Exceptional

You could take the train to the Comerica Park so you didn't have to walk which was 20 minutes you took the train it was less than that and it was free

Perfect location over looking the water. Short walk to more of a “downtown area” . Friendly staff, clean everywhere around the hotel from exterior to interior.

Very nice facility with beautiful views. Staff was incredibly polite and helpful!

Most of the staff were actually very nice when I had a problem I was able to reach the general manager. The issue was is the problem couldn’t get fixed, which might have had a little more to do with Expedia but the issue was I had only two days to be in Detroit and decided to spend a little more money for a week, but I was called smallest bathroom in the hotel I mean tiny! I just thought it was ridiculous to charge $550 for a suite and be given a bathroom the size of a shoebox! My biggest issue with the hotel and the way it function was it just didn’t seem as if the management was allowing enough staff to be working at one time in order to help the large amount of customers that were there at the time! The place was pretty much full every time I had a question or a problem or any issue it was very hard to get the front desk to pick up the phone and if I came downstairs to ask personally, there was a line of six people almost always! Once I finally got a hold of the staff member everybody was pretty helpful though! The place is a little old and a little dated, but the people are tall in the location is nice! The views are pretty cool if you have time to enjoy them!

Pretty views Not the cleanest, bathtub had hair in it and wasn’t cleaned well

Everything was ok except for no microwave available in room , also the fact that guests needed to pay to park at the hotel additionally.

Location location location!

Beautiful hotel with amazing views! Safe area and close to everything!

The location was pretty central and close to a people mover stop. The hotel room had a terrible smell. The price was also pretty steep.

Great staff. Very polite, well dressed, and informative. I felt like I was coming home!

The heat was broken in my room, so I was extremely uncomfortable for my first night. I asked for a blanket since the linens on the beds were basically just sheets. They returned not with a duvet but another small throw blanket. Day 2, I told them my heat was broken. They came promptly to fix it. It was not fixed, so they moved me to a different room. No one helped me change rooms. For being there for less than 2 days I’d say this was pretty poor customer service overall. After slugging all my stuff by myself to change rooms, the new room was extremely loud and much smaller. At the end of my stay I voiced these complaints to the front desk staff and asked for an adjustment to my charged rate given the heating issue. They said my new room was an “upgrade” (I responded it did not seem that way and no one told me it was when they switched me) and said they would “put a note on the backend.” No adjustment has been made and no one has contacted me. Again, pretty poor customer service. Heat is a basic housing right/issue. This is really unacceptable. I wouldn’t recommend this hotel.

The view was exceptional and we had a beautiful suite! We received a complimentary breakfast.

There was no microwave in the room nor was there a coffee maker in the room and offered coffee pods the service was good but the building itself is outdated but the staff is very nice the best thing about the hotel is the views were amazing