Shinola Hotel

The hotel looks great now. Renovations finished and a perfect gym

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The staff was extremely friendly and very attentive to every request we had. This hotel is in a perfect location and extremely clean. Every detail seems to be thought of and accounted for in regard to the entire property, including the speakeasy and downstairs lounge near the front desk area.

Exceptional

Had a great stay at the shinola for the Lions game. 8 min walk to the stadium. Spotlessly clean and very comfy bed. The bar and restaurant area was really nice and the food was good although the menu was small. My only gripe was that the continental breakfast was not value for money and had very little to offer. I was surprised not to see fruit as a choice on the breakfast menu overall. I would definitely stay again. Overall it was a fab hotel.

Man at check in was chatting away with his friend on the phone while I was waiting to check in. Asked him for some directions, wasn’t helpful at all. “Suite” is a room, bed area separated from living by a short, foldable screen. Room uncomfortably loud at night from street noise.

We absolutely loved the location, the attention to detail of art & design. The dog run on the fourth floor was also very clean and such a perk to have. The restaurant was delicious, although overpriced. The Valet is your first and last experience of a hotel, and we didn't have the best experience coming or going. Albeit we arrived around 10 PM, the valet was not busy and made no attempt to acknowledge us or help us until we had already started heading to the door with our bags. We were only asked if we were checking in and given a tag and with full hands struggled getting the door open when they could've very easily helped us at least in the front door. This was disappointing given the expectations of luxury hotel. Upon leaving the couple in front of us was helped out with their bags and asked about their stay. We walked out on our own and completely loaded up our car ourselves while the Valet watched us loading the car from the driver side door. There was plenty of staff available to help. We were greeted by the front desk and checked in, however given a room that was different than what was advertised. Luckily, they were able to find a room and relocate us. Second, the traffic noise was extremely loud, which we knew going into it given a lot of reviews mentioned it, however it went on until around 2 AM and could even be heard through earplugs. Neither one of us were able to get a full night sleep all three nights. The hotel also makes no effort to acknowledge the noise, offer solutions, or earplugs. Lastly, the building is old, and although common areas seem to be spotless the first room we were put in that we did not stay in had visible stains on the carpet and stuff on the walls. The room we ended up in was better however, the couch definitely seemed worn and trash was missed in a couple of spots by house gaming along with rings from drinks left in the bathroom and a toilet area. Not that big of a deal but makes you wonder how clean the room actually was. The value did not match the price.

Exceptional

From check-in to check out the staff about how was very attentive and friendly.

Very friendly and helpful staff. Great rooms. Excellent hotel.

Perfect stay in Detroit.

Breakfast wasn’t

Some things they cannot control: Homeless and panhandlers (I spend a lot of time in Manhattan, Cincy, St. Louis and Miami --all have homeless issues) the panhandlers were very aggressive--especially when we ate outside. Noise: tons of immature men with no mufflers runing up and down the street. Can control: Room reeked of cigar smoke (annoyingly so). Food (partially eaten) on plates in the hall for over 12 hours. Wanted some ice--could not get it ourselves and reuested it from the front, it took over 1/2 hour and we hqd to call and cancel the order. Asked for valet to bring car around at a specific time (it was there) and they offered to take our bags from the bag check and put them in the car; they did so and we drove to airport. Once unloading at the ariport we noticed a bag that was not ours in the stack. I called the hotel--they acknowledged their mistake and asked if I could drive the bag back from the airport to them--I could not as I had a flight. It then took about 45 minutes to find the police who would take possession of the bag. Dog: I reserved the room at the beginning and noted we had a dog and the said that was fine--they never told us about the $125 charge until we showed up. Frankly for that amount would have probably considered staying elsewhere. $50.00 valet charge is high for Miami or Cincy. Breakfast: didn't learn I could have had it delived to room until we checked out. All said, Manager was legitimately concerned.

Bedding was lacking, shower pressure was weak and the noise outside is dreadful on a Saturday night...staff was great and location to sporting events top notch.

Everything was great

Breakfast was not up to the usual standards of past complimentary experiences at this hotel. Also on second morning of our stay we were denied breakfast service due to “staffing issues “ even though we are for breakfast during normal breakfast service times. This was very disappointing for a facility of this quality and expense. We love the location and the pet friendliness.

Beautiful craftsmanship and interior design. We had a terrible sleep. The thermostat would not cool the room past 68 degrees. Hot and uncomfortable.

Stunning hotel with exceptional service and incredible on site restaurants and bars. The hotel is so close to so many great venues, all within a 10 minute walk.

an excellent stay. would return would have been better if there was a staff member at the front desk when we left early in the a.m.

Would stay here again