The Hancock House

Overall, we had a great stay. Beautiful home with wonderful views. The breakfast was okay.

I did not like that there was no breakfast served during our stay. We knew this at the time of booking. They only serve on the weekends ( I believe). Disappointed. Other than that, the stay was wonderful.

great stay, fantastic views. was only taken back a bit if you book through a third party like expedia you have to pay an additional $20 for breakfast. $35 for a couple. wasn't expecting that, but overall great stay!

The owner is not friendly. His attitude was not good.

It was clean, quiet and comfy Simon always responded when I reached out

The property seems to dislike guests booking through a third party. They do not include breakfast for those using a third party. Communication was not ideal, I followed instructions given by the property and did not get check in information, called and the guy accused me of not doing what was asked in messages and I which I corrected and he then realized I had I received the check in information. The property itself is cool, very clean and well maintained. There was no contact with the hosts ever, use key pads and text messages. Parking is not good, you use the street and with the hills, it is difficult. Bed was comfortable enough.

***ABSOLUTELY HORRIBLE STAY!*** Had to ask for promised amenities, even soap and TP 3X!!! Something is seriously wrong with that when you have to repeatedly ask for bathroom items. Microwave was hidden, which was very odd; had to ask for sodas that are promised amenities, NOT GUEST-ORIENTED! They report general housekeeping as "room damage". What B&B has no breakfast? Why was there no housekeeping between days when you are there multiple days? Owner, Simon, was extremely rude, clearly doesn't want to work or serve the guests, talks over you, and has poor listening skills. He needs another job because he fails miserably as an innkeeper. And he talks more than he listens! Thankfully Expedia offered partial refund.

After staying in rather sterile hotels before arriving in Dubuque, the Hancock House felt more like home. I will keep it on my list of places to stay when in Dubuque.

Wonderful!

Clean place with great views

Simon was an excellent host.

The room was a long climb to the top

It was beautiful and felt like we went back in time! Nothing!

A beautiful old Victorian home high on a hill.

Quaint property setting on a bluff overlooking the town and river Needs some maintenance on spa tub, damaged ceilings, but overall great value. Gets really hot during day and takes awhile to cool down

Property was fabulous, we had a lovely stay.

Door entry instructioncould have been better, but very very good stay.

This is a gorgeous and unique place, in a historic neighborhood whose charm is second to none. Very glad we stayed there! The only drawback was the lack of breakfast which is apparently only on weekends. There should have been a first-rate coffee setup to make up for this, but supplies were short and there was no silverware. Also, no live television in the room, only youtube TV.

Location was great. Breakfast was excellent and the staff was very friendly and informative. Nothing

breakfast was amazing! i loved everything.