Sonesta ES Suites Gwinnett Place Atlanta

I haven't received my $100 deposit back yet

Breakfast was a treat every day.

It’s way too old. You will feel when you get there. There’s a reason why it is cheap to stay there

The different event centers it had a store in It looked old and wasn’t clean

Breakfast was great and the suite are nice

Perfect Place for My Getaway

The only thing to like was the area the hotel was in. Unprofessional staff, uncleanliness, strong odor, broken appliances, stained sofa, broken air conditioner wasnt working, big dent in bed of first room i was in before i was switched to another room that still had problems

The property had a lot of amenities and I like the fact it had a gift shop. I didn’t particularly like I had to move from my suite because none of the televisions were working to a basic suite.

I first contacted Expedia to see if I could cancel without penalty and book somewhere with an earlier check-in time, but unfortunately that wasn’t possible. I then asked if they could contact the hotel regarding early check-in. The Expedia representative called the hotel and later confirmed that they had spoken with someone in charge, who stated that I could check in anytime after 8:00 AM for an additional $15 fee. I confirmed this arrangement and even took screenshots of the conversation for reference. Because of that confirmation, I stopped looking for alternative accommodations and felt reassured that I would have somewhere to stay upon arrival. The next morning, I arrived at the hotel around 11:00 AM and requested the early check-in that had been approved the night before. Unfortunately, the experience went downhill from there. The front desk employee immediately became dismissive and raised her voice, telling me that my room was not ready. When I tried to explain the agreement that Expedia had confirmed with the hotel, she repeatedly interrupted me and stated that she didn’t care what Expedia had said because “Expedia doesn’t run the hotel.”

No hot water

I liked the spacious rooms and the overall condition of the property! Please place some water bottles out for the clients. Everything was good !!

Be careful. They will charge your credit card for no reason. This happened to me multiple times.

The hotel is very nice and has an excellent location; it is a shame it was undergoing renovations. I think guests should be accommodated in the area not currently being renovated. The pool needs maintenance, and the gym is missing equipment and requires maintenance.

Good everything was fine closer to the end of checkout. There was a pest problem. Small roaches were appearing in bathroom and kitchen. Everything else was great.

Had to stay other night at the same hotel. Paid same price for degraded room, room wasn’t ready by the check-in time, the concierge didnt care about room being not ready by the check-in time. Had to wait 40 mins to check-in. No apology. The room had outlet on the lamp and cannot fit multiple charger.

First room 629 had roaches. Got put in another room hotel is out dated. Needs a upgrade badly . Had a food buffet cant take food to your room like other sonesta. Never will return .

They are in the process of doing renovations so it was a bit noisy throughout the night. I stayed in a suite and the tub was a bit dirty and it had a awkward smell throughout the hotel. The pool floor was dirty and the hot tub was closed and the feee breakfast buffet for the suite was very limited but ok! I’ll rate this hotel at 6/10

A crappy hotel in Duluth, GA. Was supposed to get a king bed with balcony, but didn't get it. Hotel is very old and it's quite loud, called the front desk several times because of the next door room. The gym was dirty and only one treadmill worked. Breakfast was okay, nothing special

Bed was comfy and clean. But the rooms and bathrooms are outdated. They are remodeling the general areas.

If your staying here just one night or to sleep and that's it, its ok for the price. The ONLY reason I gave it the extra star was because our room was nice, spacious and the breakfast at the Art Bar is great. The signs do say the hotel is under renovation but that doesn't prepare you for how disappointed you will be once you walk through the door. As we were walking in there was an abandon car right at the front entrance the whole 3 days we were there. A lady was telling front desk they arent staying even if they charge her for the night and almost ran out. One elevator working, walls have water damage everywhere you look. The jacuzzi is bordered up with spray paint do not enter. The pool NEEDS to be shut down too! The water is standing water, and is connected to the indoor pool-that had particles at the top and green algae at the bottom! At night some children went in, the pool was dark and they were basically in Algae and didn't know it! The building looks like a jail, hopefully the outside is getting renovated too because its awful. I would not stay here again, if research done right you can definatley find something better for the price. I will say it is conveniently located walkable distance near restaurants etc.