SpringHill Suites by Marriott Durham City View

Staff was kind and helpful. In town for a concert. When we got back to the hotel our door wouldn't open. After two trips down to reprogram our keys, we determined that the lock had died. Front desk attendant, through some trial and error got us back into the room. Greatly appreciated her efforts.

Exceptional

Friendly staff, clean rooms, good breakfast They double charged me and I have reached out multiple times but haven’t heard anything back yet. Maybe this will get their attention ‍♀️

All of the above

The property was super close to the venue we attended. It was very clean. The only downside was that they cleaned with fabuloso that was so strong my mouth tasted like soap! But it was 10/10 the cleanest hotel I’ve ever visited. There was quite a bit of trash and debris in the areas surrounding the hotel seemingly an encampment.

Great stay, convenient location. Very happy.

It was clean and close to campus. It's a beautiful hotel. The front desk staff are never friendly. I'm always left standing for at least 10 minutes to check-in. They have either not been anywhere near the desk and not even an apology once they return. It feels like you're an inconvenience to them. Or they are multiple at the front desk having conversations and no kind of acknowledgment of customers standing waiting in front of them. Breakfast choices and coffee are mediocre. You still have to pay additional for the parking and it's not valet.

Exceptional

Superb

No swimming pool and paying for parking

Every thing was GREAT!!!!!!

Hotel was clean and affordable

Exceptional

Superb

I stay in this hotel every time I visit my son @ NCCU. The staff is great, unfortunately the internet was out. The hotel staff worked with the provider to have it restored. It was no fault of theirs, however I reached out to the customer svc. @ Marriott to convey my concern & tell them of the cost I incurred , while using my hot spot. Hotel owners management never reach out its been 8 days, the Bonvoy 1-800 number re-opened the complaint still nothing. I will be sending an email to the owners, since this hotel is independently owned.

I have always had a great experience in this hotel, until this stay. The weekday staff is great the weekend front desk staff was awful. I finally experienced the service some other reviewers had. I will not go into depth, but have launched an official complaint with Marriott & will be launching one with the independent owners. Rude, rude, rude they need to be trained better & learn customer svc. its unfortunate, because the weekday staff is great & the hotel is clean & conveniently located.

The breakfast options were lacking. They had healthier options like oatmeal, however it was the instant cup that required you to heat it up in the microwave — except there was no microwave in sight. It was in the kitchen where guests were not allowed to enter.

The bed was the most uncomfortable bed. I’ve experienced at a hotel. Otherwise, the hotel was excellent.

Great

Came here because it was close to where I was having a meeting for four days. This hotel looks clean and new. The room and common areas were clean. The staff especially Johanna at the front desk were super friendly. The breakfast was good and I sued it all the days I was there. I will definitely return here on my next trip to Durham