Quality Inn & Suites Syracuse - Carrier Circle

So old

The bed was comfortable but the blanket was rough and thin. There were not many breakfast options. The pool and fitness area was down for construction. The bathroom in the room was small and our four you had to push/ pull to close. Our room had a view of the roof top and the elevator was not clearly marked to find. Has to wait 20 minutes to check in four to the one staff member had to go find spare blankets for another guest already at the desk.

Very good

Lovely hotel, updated room was great.

I go to Syracuse every once in a while to visit my daughter. I will use the facility again.

Superb

No blanket on the bed. Only a sheet. Dirty floor. Not happy about the cleanest

The price is regular but there is renovation and nothing is available. For breakfast it’s all cheap carbs. There were only 10 boiled eggs, they were gone in 15 mins and no more were added. There were 3 of us in the room but there was only 1 blanket. I’ve asked for a blanket at 5pm 1st time, was able to get it at 11pm after I asked for 3rd time and stayed until I got it. Can’t say staff is bad, it just seems like there only 2 people to handle all issues. We were supposed to stay for 2 nights, stayed only for 1, couldn’t checkout properly cos checkout doesn’t work after 3pm. Per front desk person I should have received an email with a receipt at 11am after automatic checkout but got nothing. Too many issues for a 3-star hotel. No shampoo in the room unless you ask for it! But the location is great, all sight seeings are close

This is definitely not 3 stars hotels. Typical motel. The water in the bathtub wouldn't drain. I had to ask twice to solve this issue. From the 2nd request they fixed that. We didn’t have a blanket. It was so cold in the room at night. I asked staff and no one brought it to us. The room key cards quickly lost their magnetic encoding. It was so noisy. I barely slept at night. The pole was in renovation. Horrible. Don’t recommend to stay there. I booked 2 nights but left after one night spending there

My initial reaction when arriving up the property wasn’t a good one. Overall the place looked run down as if they were in the middle of renovation. The pool area was used as storage with no water in the pool, the place needs a good paint job, the place had a strong odor of fragrance and our room had a sour smell so we sprayed the area with Lysol. It just felt uncomfortable to me but we made the best of it.

Clean and being updated. Clean sheets. Actually worked great.

We stayed 2 nights at the hotel and we were very surprised that our room not cleaned and we had to ask for clean towels the next day.

Housekeeping never came to clean our room, and we couldn’t even get clean towels. To make matters worse, the toilet was leaking, and we were left to handle the plumbing issue ourselves! Guests should never have to deal with problems like this during a hotel stay. Although we made the best of the situation, these are basic services and amenities that every paying guest should expect. I would not recommend this hotel, and we will definitely not be returning.

Good location and decent room sizes. Breakfast was the biggest disappointment. The bread was old and the spread was thin.

My room wasn't available at check-in. I went to eat and asked for a room with a walk-in shower, as my partner had a broken foot. Unpacked for the two-night stay and realized there wasn't a single towel in the room. I found a cart in the hall and got my own towels. Then realized the room had a tub, not a walk-in shower, and additionally the sink was partially clogged and drained extremely slowly. By this time, I was exhausted after an 11-hour drive and just went to bed. I reported the drain issue the following morning. Returned later that evening, and it was still unrepaired. At 8:45 pm, someone started banging on my door repeatedly. When I opened the door, they didn't identify themselves and demanded to know why I was in a vacant room. I later found out that this was the new GM (in a black novelty T-shirt) and the maintenance supervisor. They must have had a computer glitch, but instead of calling the room or my cellphone, they chose to beat on the door as if they were serving a warrant and were about to break down the room. I filed a complaint at checkout and wrote up all these details. I asked for the owner's information, but was told that it couldn't be released. I was told that I would be called promptly; it's been five days and no call. In my 60+ years of hotel stays, this was easily the worst ever. The only bright note was that the lady at the desk, Anna, was extremely helpful and fixed several minor issues, to include personally offering to clean the room.

Front desk clerk had no idea what she was doing. Asked to pay cash and she didn't know how to do it and put through on credit card.

My second stay here but the first stay was better. I got a room without AC, then I got moved to one with AC but no body wash. Then found out the room number In which I slept was not the one registered under my name. The people I met outside made me feel like I was at a motel and I was at the point of going to a different hotel.

Pleasant

The lady at the front desk was very mean during Day 2, 3 and 4 The cleanliness of the room

Very poor