Hilton Garden Inn Columbus/Edinburgh

Exceptional

Stayed here Saturday night for a short 30-minute drive Sunday morning to Colts home game. Breakfast was NOT included in room rate. That was surprising to me because most of their neighboring competitors include a basic breakfast, with very competitive rates. Wonderful and very friendly staff. Room was spacious and very clean. Great shower. Great A/C. 2-minute walk to dining options and outlet mall. My biggest issue was TV channels did NOT include an ABC affiliate...the night of the Ohio Stare-Texas CFB game...which turned out to be an instant classic! That made no sense. Deal-breaker for future stays.

Superb

clean. quiet. good location excellent tasting breakfast and supper I booked a room for 2 adults and also paid for the breakfast but only got 1 voucher causing confusion when I get up early to eat and the staff wanted to take my ticket which wouldn't have left a voucher for my wife. when a customer pays for 2 breakfasts he should get 2 vouchers so they can eat separately

I had a wonderful experience, very clean and staff was very friendly.

Se encuentra en una buena ubicación y el personal muy atento y amable

Location was great. Staff friendly and helpful. Decor could be updated in rooms. Decor seemed a little dated and room colors were dark. Room was very clean but because of older carpet, impression of cleanliness was slightly hindered.

Room was clean and everything seemed to be in good order. The breakfast was better than most and the wait staff in the morning were helpful, attentive, and very good at what they did.

Front desk girl was amazing; room was very clean. the only thing they should include breakfast in the cost. Definity will keep going back

It was a great stay

This is a lovely property and the hotel is extremely well maintained. The rooms are completely noise proof, we could not hear any other guests on our floor at any time. Ray at check in was extremely friendly and helpful and Julieta at check out was the same. The breakfast is plentiful and worth the $15 charge for the buffet. Our only suggestion is to bring ear plugs as the air conditioner was extremely loud. It will be challenging for sensitive people to sleep given its noise. Otherwise, it was a perfect choice and located near the Indiana outlets for some fun shopping. There are plenty of restaurants to choose from too.

We had a great stay. It was our first time.Very Friendly staff. The only 2 downsides. First, containers of sugar in the rooms instead of those little packets that don't have much in them. I had to go down to the lobby to get more. Second, bigger towels for the pool. They are so small that by the time you dry one leg the towel is soaked and you need another one. Overall it was a great time. We will definitely stay there again!

Exceptional

Staff was very friendly and helpful. Everything we used was clean and tidy.

The room was very nice & spacious. The restaurant was wonderful! A real gem! I’ll stay again when traveling that way!

Staff told me there was no record of me several times. He said Hilton owns Hampton 2x and I am probably supposed to be there. I Found my confirmation number he asked it is started with a 5 and seemed shocked it did. He then said he found it and complained it was listed as Kate H. and how was he supposed to find reservations with that. He seemed shocked to see I had paid in full too, probably because he was shocked I wasn't reserved at Hampton?? Asked about how the whirpool jets get cleaned and was told they follow cleaning protocol and that he gets upset with that question since it implies the staff does not clean well. He asked how many keys I said 1. He then said I was in the "Honeymoon Suite". I said I figured I just wanted the whirlpool. Told him that did not go well and hurt my feelings. He started more rambling complaints about Expedia and he was still talking at me complaining about how my reservation looked on his end, after I had rounded the corner and was waiting for the elevator. Check out- another staff also very upset that Expedia sent my reservation with only "Kate H" and then she bashed Expedia and told me I need to join Hilton Honors. I said I am with Hilton Honors, but Expedia beat the price. Then asked if I could leave after hearing her Expedia complaints and how I need those Hilton' points.?!? Customers don't want to hear all the staffs complaints about Expedia?!? I have had zero issues with Expedia.

Clean, friendly staff, excellent breakfast

Exceptional

:)

The beds are rock hard. If you are looking for a good night sleep this isnt your place.