Hawthorn Extended Stay by Wyndham El Paso

Staff was friendly and helpful. Breakfast was good and well stocked.

The hotel was convenient walking distance to the airport. Did not like that the shuttle ran until 7am. We loved that the room had a mini fridge and microwave nothing fancy but a good place to stay.

I had an issue with my room not having an

Peeling paint, peeling wallpaper, visible mold. The carpet looked like it hadn't been vacuumed in ages (and yes, there's some carpet in the bath area and there was hair and a contact lens from a previous guest...) and the hot/cold water are neither hot (sometimes) or cold! Both shower and sink area had air-temp as the cold and my shower had no water pressure and therefore...no shower! One desk rep was helpful but a second one shrugged when I complained. It's a fairly reasonable price and near the airport but not someplace I'd stay again.

Good location! Was within walking distance to El Paso Intl. Also close to Fort Bliss. The free breakfast was also a very nice touch.

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The room was trapped in the 70's and very worn out. Dried out lamp shades falling off their frames, frayed carpet, no luggage stands, and cracked sinks. Overdue a renovation by years!!!

There were open 30 gallon trash cans on every corridor. The bed was a double and not the queen size we paid for. The hot spa was cold water, actually colder than the pool. The pool’s steps were coated with slime which made them so slippery I had to hang on the rail just to not slip and fall on the pool’s steps. Obviously I can’t recommend this hotel.

Could use remodel, the elevator is hot and we got stuck in there on our way back from dinner. We were maybe in there for like 5 minutes but felt like 15 minutes, pressed every button we could the call button didn’t work the phone box was taped up. The lights in the bathroom kept going out. We had to keep pressing the reset button.

Overall, not a bad stay. I agree with the other reviewers when they say that the hotel is in desperate need of a remodel. It is really showing it's age. The wall paper in our room was peeling and the couch was stained. Whenever the air conditioner kicked on, it sounded like an airplane taking off. It worked for a quick one night stop. It worked for our family of 5. The breakfast was good, but late getting set up. We had to wait 20 minutes for milk for the kids and the same with the coffee. They did have a good selection of food once it was all out. It was an OK stay. I don't think we would re-book at this hotel. I think they need to work on upkeep or a remodel.

Good and helpful staff. Good breakfast. Perfect location and near to the airport and restaurants.

Many of our troops stationed on the border have to stay here, sadly they have no choice. The hotel is dirty and not well maintained. The hall carpets are filthy, the room was not vacuumed, the bathroom had black hair on the floor. I am blonde. There was no iron, and the hair dryer had almost no power. The beds are very soft and a bit lumpy. I understand a hotel being old and that it takes time and money to update them. However, there is no reason for it to be dirty. We did not eat the breakfast so I have no comment. Avoid this hotel, we will certainly not stay here again.

Little dated in some parts but the place was clean and everyone was wonderful. Thank you from this Hoosier that left a part of her heart in Texas with my son who is stationed at ft bliss.

I really enjoyedy stay staff was nice

Hawthorne says that it has an airport shuttle however it’s not available until 7 am, I had an early flight and had to call Uber.. it should state hours of operation so that people are not deceived into thinking they have airport transportation, also staff is not very friendly which indicates they are not happy working there. Should have stayed at Marriott

La atención del equipo fue excelente , lo que no me gustó es que la alberca no la pudimos usar todos los días por mantenimiento

Muy buen servicio

First off their phone lines don’t even work besides their company line, but the actual front desk line is inoperable. Secondly a lot of the amenities in the rooms did not work, including the lamps. There was a lot of stains on lamps and flooring. Pubic and normal hair were found on the tub and the floor by the tub. My partner and I tried our best to clean that up and just when we were about to go to bed, there was a blackout. We tried to stay in the room, but it got extremely hot and I started to hyperventilate. We went downstairs after we gathered our things and looked for the person at the front desk. After a while of not knowing where the front desk personnel was turns out, they were sitting, chatting with other guests on the couch. We told them that we no longer wanted to stay due to several faults with the room and lack of electricity. They shrugged and said nothing could be done about it. We left frustrated and upset because that was a complete loss of money and time.

The check-in was seamless, with the best part being the buffet-style breakfast. Overall, it was fine. Would I stay again, probably.

Swimming pool not warm Tried to feel the pool temperature with Holding on to the reel and putting my foot in the water and slipped in the pool hurt my leg hurt my back hard to breathe hurt my arm hurt my knee I tried to complain to the person working there they told me to talk to the manager tomorrow I woke up my elbows on both sides are hurting, right arm hurts, my left under side rib cage hurts, my left knee is hurting really bad, hurts to take a breath. elevator jumps very hard and is very slow takes 5 minutes to get from floor to floor room very tiny I have witnesses that were outside now I'm not going to have those witnesses shower taking too long to heat up electricity keeps going out The lights were unplugged The freezer was frosted up The rooms were extremely small we thought we were getting a nice place instead it's a dump a big dump we did not stay the night & we checked out early