WoodSpring Suites Novi Farmington

I was traveling with my 75 year old mother and my 9 year old granddaughter as I was a vendor at a comic con. When we arrived we were told that the elevator didn’t work. I told the front desk lady that she needed to put me on the first floor she replied it’s more money and brushed me off. Not even letting me tell her about my mom. We ended up on the fourth floor. When we got out of the car we were met with a gentleman sitting on the sidewalk smoking pot. When we entered into the building it smelled so bad. The stairwell looked like it hadn’t been cleaned in months. When we entered the fourth floor it smelled so bad in the hallway. The room looked ok or so it seemed. In the middle of the night the toilet broke and didn’t stop running. We at this time had no way to let anyone know because no one was at the front desk. So I fixed the toilet so we could at least flush it. We had to be out so early that morning that I couldn’t even tell anyone and again back so late that I again couldn’t tell anyone. When we arrived the second night the hand rail on the stairwell was pulled out of the wall. Which for someone who is 75 is an issue. Their fix was a hand written sign and safety cones. Again no one was there to address any concerns. The next morning my mother and I ended up with a rash which thankfully went away. Which makes me wonder when the room was last cleaned and sheets changed. When checking out we dropped the key in a box because as usual no one was there.

The elevator went out , I had to move all my stuff from the 4th floor, I wasn’t expecting that . Overall it wasn’t bad, it wasn’t noisy or anything. It was a ok experience.

2. There was very bad smell in the room. 3. Everyday the AC was turned off when I back my room. 4. Monday morning, when I going to leave, they turned alveolar off. I have to carry my luggage down from fourth floor twice.

Reserved accessible room, walk-in shower in room but low toilet without grab bars & tall beds that were hard to get unto

Nice, clean and staff was awesome!!

Well clean and nice staff

The room reminded us of a halfway house!!! The staff was rude!!! The toilet and sink had a black ring around it and garbage left in the room! The refrigerator was cheap and dirty.

Comfortable stay, clean room, staff was very helpful and friendly. Had no issues checking in late at night (around midnight). Safe location, quiet hotel.

Having dirty towels in my room and asked to bring the basket of dirty towels to front desk.

Clean

Everything was fine

The room was basic but good enough, with a big TV. The staff is only available during limited hours. No shampoo or amenities are provided, and housekeeping is only offered every 15 days. The laundry machines accept credit cards; however, you need coins to buy soap, fabric softener, etc. Iron and Board is only provided upon request.

Constant Marijuana smoking in hallways caused me to have an asthma attack then go to ER

Found hairs on the tub edge, has no iron or ironing board, no hair dryer and even with a small kitchenette, no coffee maker. Did not read the fine print when signing a paper the clerk handed me only to realize that I lose my two nights when we decided we needed a better place to stay. Lost money on this. Will never stay at a woodsprings suites again.

The property had a terrible odor as soon as you walked in. Next, there was a young lady sitting in the lobby with a box full of personal items and clothing having a conversation on her phone that didn’t sound very good. I actually left once I rang a doorbell to get a front desk clerk and asked that she cancel my stay.

I felt like the security deposit was ridiculously high given it was more than the cost of the room i agreed to pay for. I was blindsided by the amount at check in, and would have been a problem if I didnt have the extra amount because I had already paid for the room when i booked it..

Very pleasant and peaceful

Ok

No room service

Breakfast? What breafast? They lost power saturday night of our stay, they told us , power would be up by midnight, they lied. Sunday came we were told then, that power would be up by 6, we had a graduation to go, so thought ok. No power sunday night, the place is dirty with the wood floors, sweep more.