Extended Stay America Select Suites Detroit Novi Haggerty Rd

The property was sold out and the staff didn’t care No manager on duty and no staff after 10 pm

nothing! This hotel was so sketchy that we asked to cancel the room and refund our payment. Exterior and interior locks didn't work; to say it was not clean or safe is an understatement. The only redeeming fact is that the staff agreed to cancel/issue a refund.

the staff is so kind and patient — the best best place to stay for extended periods of time. They aren’t mean or pushy at all, just pure kindness. So grateful for this restorative stay and rest!

1 star

Clean N/a

Staff is great , lots of smiling of all sorts oof things in the non smoking bldg lots of noise in the bldg , nothing is enforced.

We ended up not even staying here, there is no lobby just a stinky hallway with a desk. The check-in was the most disrespectful experience I have ever encountered. She outright told me to hurry up as she had other things to do, even though she did not have my online reservation and had no idea who I was. The smell was terrible and other guests were complaining about the poor service and dirty rooms while I was standing there. The internet misrepresents this hotel to the max, do not believe what it says!!

Not unclean but too basic

Staff is great,

Heavy recreational use in and around hotel, smoking in and around hotel (it’s non smoking) noisy, nothing is enforced and heavy seen some sketchy things here

Terrible experience, the rooms did not have any of the promised amenities. When I attempted to get an iron I was advised the front desk didn't open until 9 AM. Why do I have to ask for an iron when they say they have them in the rooms? I will never stay here again.

There is nothing being enforced here, noise is at an all time , ie tvs folks sitting their cars blasting music all hrs of the day, and the smoking of I’m not cigarettes throughout the bldg, it’s non smoking btw. Don’t choose this location if you’re in need of short term/temp housing.

You get what you pay for, a cheaper room means less standards so for the price it isn’t bad. There are just some weird smells that they should take care of especially in the hallways it reeks of food.

Nothing is enforced, they smoke in the rooms and not just cigarettes (this is a non smoking bldg). A few of us have health issues affected by smoking. It’s noisy all tie, prep to not get more than few hrs of sleep.

The staff is friendly and willing to help.

No dish detergent, dish rags, paper towel, utensils, dishes or cookware in the kitchen. The furnishings were worn or broken in several places.

dirty maintenace

No breakfast The smell in the room was overpowering of sweat, musty and old

Room was clean, Jackie was friendly and helpful

The room was filthy. They don’t even have soap available. The bedding had hair and crumbs in it and the carpet was baldy stained. The tub was full of dirt and the furniture was in extremely poor condition. The staff offered a second room and it was just as bad. Very unpleasant hotel.