The Overland Hotel Downtown Flagstaff NAU Conference Center

Great value for the cost. Would stay again.

Loved the service and coffee bar.

The room was very clean. The young gentleman at the front desk was wonderful. He was very helpful and went up and beyond expectation. Would stay there again.

Absolutely amazing room for the money. Parking gets a lil packed, but they own the budget inn as well so you can park there as well! Would definitely stay again!

Despite the kitchenette and fill-size fridge, there are no utensils or dishes. The coffee machine in the lobby made great latte and cappuccino.

I expect this place to be really cool when they are done remodeling. No elevator which is something to factor in. The guy from the front desk offered and carried my suitcase up which was awesome.

Great stay

Person checking us in was efficient and polite. Room was clean. Shower not as clean. I really don't like find the previous guests adult hairs in the shower. The sliding barn door on the bathroom was a joke. Loud, didnt slide well and left a large gap that provided less privacy than normally expected for a bathroom. We had a kitchenette room. Microwave and stove didnt work. They were plugged into a dead outlet, cords were to short to plug in anywhere else. The sink had a garbage disposal, but no barrier of any kind. Watch your fingers!! Overall, it was a nice place, rates are good and it looks likes they are fixing these things.

Very friendly and courteous front desk person at check in. Rooms were remodeled and clean. They do mention there there is a $100 hold on your credit card which is standard. Then they mention while you are signing your name at check in that you agree to an automatic $250 charge on your credit card if they find anything broken or damaged, say if the TV no longer works. So, I checked my room thoroughly and reported a few things that didn’t work, like the phone and the TV (TV was fine it just wasn’t paired to remote). The staff worked to resolve the issues right away, and I was not charged additionally for anything because I left the room in good condition. I booked with Expedia, which said I received a perk for free parking…they said they already provide free parking which is good.

A special thank you to Sai, who was incredibly helpful and made our experience even better. He was friendly, professional, and went above and beyond to assist us whenever we needed anything. We were so happy with our stay that extending it was an easy decision. If not better than expected, it was certainly every bit as good as advertised. Highly recommend this hotel to anyone looking for great value, excellent service, and a comfortable place to stay!

Great stay for last minute booking. Room was really clean and look great. We really liked that it was all tile vs carpet to other hotels. Will definitely consider staying here again on our next trip to Flag.

Rooms were clean.

The air conditioning didn’t work. The staff was nice.

Very comfortable and very clean close to stores and restaurants hotel is being renovated the rooms are beautiful

Majority of the parking lot was torn up and under construction when we arrived. The cooler in our room would shut off and did NOT cool our room. We left behind a stuffed animal that was “never found” although we know exactly where it was left behind. The staff wore street clothes and were never at the desk. We will never stay here again.

Good and great stay. Ty.

We had a good night at this hotel.

Overall, the stay was pretty comfortable and nice. The staff was helpful and open. Apart from the running construction, everything else was really good.

remodeled room and updated

The staff were available at the strange times I needed help.