Hampton Inn Gallatin

Very nice clean comfy stay

Most of the staff were friendly and courteous, with the exception of the interactions described below. Overall, my stay was acceptable, but there were several issues that affected my experience. I was disappointed that the only fruit offered at breakfast was apples. A greater variety of fresh fruit would have been appreciated. I also felt uncomfortable when the housekeeping staff insisted that only one towel per person would be provided. The interaction made me feel as though there was an assumption that I might take extra towels or steal them, which was upsetting. On Tuesday night around 10:00 p.m., the front desk clerk appeared visibly annoyed that he had to leave the dining area, where he was watching television, to open the front doors for my family and I a few times. A few minutes later, at approximately 10:05 p.m., he came to the pool area and rather abruptly informed our group of four adult women that we had to leave immediately because the pool was closed. While I understand the importance of enforcing pool hours, the interaction felt unnecessarily rude and could have been handled in a more courteous and customer-friendly manner. Additionally, I noticed several large roach-like insects in the shrubbery and wood chips near the front entrance. While I understand these may have been outdoor insects, seeing them near the entrance was concerning and detracted from the overall impression of the property. I hope this feedback is helpful and will be used to improve the guest experience. A friendlier approach to customer service, along with attention to these concerns, would make future stays much more enjoyable.

Room was cleaned. Very convenient to shopping and restaurants.

The staff was very helpful and friendly.

Great hotel and well maintained.

Clean room, great pool area and staff were very friendly and helpful.

Everything was excellent but room had a strange smell.

The location was good. The breakfast was good. The staff were very friendly. The bed was horrible! Neither of us slept good at all. We were supposed to stay 2 nights, but after the first night and the horrible bed, we decided to leave early. The elevators had a bad smell.

The staff was very friendly. Very clean.

The location is close to family we came to visit. The towels had a sour smell to them. Didn't smell clean

The room was incredibly clean, well stocked and spacious. The bed comfortable, toiletries provided were a nice brand, breakfast lovely. Wouldn't hesitate to stay again!

I didn't eat breakfast at the hotel. Room was clean. The lady that checked me in was super nice.

Friendly staff. Entire facility very clean.

The friendly and very accommodating staff. Worst breakfast.

Easy to get to. Close to restaurants Our room was not very clean. Had stains on the walls and carpet. The bed frame had quite a few scuffs and scrapes. We stayed at this location a week before and our room was much nicer and was cheaper.

Comfortable and clean A lot of noise at might with people slamming doors

Clean room, simple check in and check out and location provided all necessities