DoubleTree by Hilton Hotel Galveston Beach

Over all stay! 100

Well the service was down . That’s what I was told when I tried to check in into our room . I hope I was not charged . Had to find another hotel because the ladies at the front had no answers and the power was out . So horrible experience for me . Thank Goodness I was able to find another hotel .

Hotel staff was friendly, nice, and helpful. The hotel was clean, for right of the beach. I would stay here again.

On the day of my reservation, the hotel called me to inform that Booking's system had outdated room information. As a result, they could only provide me with a single-bed room without a balcony, instead of the 4-person room with a balcony that I had originally reserved. When I told the hotel staff member that I wanted to cancel the reservation due to this significant change, she instructed me to do so through Booking. I proceeded with the cancellation as requested. However, I was still charged for the entire stay despite the cancellation. The hotel staff member who assisted me was dismissive and defensive throughout the interaction, even though the issue was not her responsibility. It was a problem between the hotel and Booking's systems. Frustratingly, neither the hotel nor Booking has responded to my complaints or addressed this matter in any way.

I love staying at this hotel whenever I'm in town. The swim up pool bar is my favorite. The front desk staff is always helpful and so nice.

I've stayed at this location twice before. The first time was in May 2025. The second time was in August 2026. There are two elevators on the property. The main elevator was out of commission in May of 2025. The elevator was out of order in August of 2026 as well. Not to mention that waiting for the elevator in the lobby is a five-minute investment of time. The elevator is so slow that I started using the stairs going down each time. The last day prior to check-out, I was in the elevator. It made a huge jolt and dropped down like an amusement park ride. Then the "out of service" light came on. I thought I was trapped in the elevator. But luckily the doors opened on the 3rd floor. The two other people and I ran off the elevator as fast as we could. I would think twice about booking a room here next year. The front desk staff and the pool are great. Maybe book a first-floor room if you are planning on booking here.

1 elevator

The only negative is the apparent age of the location. The carpet in the rooms should be replaced. Could also do with a paint job to update the decor. However, this did not detract from my stay.

Very clean room,amenities 👌

Parking fee not listed before reserving. Otherwise the staff and room were fantastic!!

I've sent email to corporate about MOLD! See above and liars about making it up!

The elevator took 15 minutes to get up to the room. The Hallway smelled like dogs. The room was dirty. The carpet was filthy and the headboard was filthy (cloth material). I went down to change rooms. The elevator was not working at all so I couldn't get back to my items(I am injured). My friend was stuck in the room having an anxiety attack. We waited over an hour. Then I went to a different hotel. This is not the standards of a double tree hotel... more like a single branch.

Great staff

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Clean but not maintained. Staff is awesome!

Beach view, Clean room and Staff were very nice. Breakfasts was okay. However the staff in the dining room were excellent.

It was great! Everything was nice and well set

Had the American scramble Mondale had 5 pieces of potatoes expensive for what I got The ELEVATOR SUCKED!! I read reviews prior to trip apparently it’s been like this way too long. Old carpet room had drywall damage

Everything was great

Beach front