Delta Hotels by Marriott Anaheim Garden Grove

I was charged a deposit fee, and it has been one month since my stay. I had to contact you to request a refund, but you still charged me $1. I have called twice to resolve this issue, but it has not been resolved yet. I was charged a deposit fee, and it has been one month since my stay. I had to contact you to request a refund, but you still charged me $1. I have called twice to resolve this issue, but it has not been resolved yet.

Our experience at this hotel was extremely upsetting and disappointing. Our vehicle was towed from the hotel property without us being properly informed about the parking restrictions. There was a language barrier, and the hotel staff did not clearly explain to my husband that we were not allowed to park near the restaurant. Instead of contacting us or giving us an opportunity to move the vehicle, hotel security allowed our car to be towed. We were traveling with our children, and suddenly finding out that our vehicle had been towed put our family in a very stressful situation. We had to figure out how to retrieve the vehicle while taking care of our children, and we ultimately had to pay $650 to get our car back. When I spoke with the manager about what happened, I expected understanding and assistance. Instead, the manager was rude and refused to take any responsibility for the situation. What was especially disturbing was the way the manager responded when I brought up the language barrier and the need for clearer communication in Spanish. She made a sarcastic and insensitive comment suggesting that the hotel would then also have to provide other languages, such as Chinese and Japanese. I found the comment disrespectful and racially insensitive, particularly because I was already extremely upset about our vehicle being towed and the financial burden it caused our family. This situation could have been avoided with clear parking instructions, appropriate signage, and better communication from hotel staff and security. At the very least, someone could have attempted to contact us before having a paying guest’s vehicle towed. I am requesting that hotel management take this complaint seriously, investigate how this situation was handled, and reimburse us for the $650 towing expense. I would also like the conduct and comments made by the manager to be reviewed. Guests should be treated with respect regardless of the language they speak. No family staying at a hotel should have to go through an experience like this.

The stuff was not friendly rude at the friend desk The stuff was not friendly rude at the friend desk

Exceptional

Location and staff. Cleanness and the elevator to get to the room was not fast enough.

Djsj

Very clean and the staff was very helpful! Especially during breakfast all staff was very accommodating Everything was great!

Nice

N/A

Very good

Very good

Clean and great location. Nothing I disliked

Good

Exceptional

Superb

swimming pool and hot tub are dirty

Very good

There are no carts to get all our stuff to the room.

Staff was very helpful and areas were kept clean would recommend and would go again,

Very good