Chalet Inn

Location, convincing.

Comfy clean bed. Location walkable to the strip. Lauren was super friendly. Hot water. Clean towels. Great view of the space needle. Older hotel but lots of character. Upstairs in building one was very warm outside the room.

The property was nice enough. Location to town was excellent, if you don’t mind the very steep hill. The pool was great but they shut it down so early. It wasn’t even dark yet. The first night, the worker came and was mean to us saying the pool was closed at 9. It was 9:03 and still very much light outside. And the sign on the wall said that the pool closed at 10. He was very mean about it for no reason.

The first room they put us in was hot and even with the ac on 66 was not getting cool. Had nothing but hot water in the tub. Called the front desk and they offered to move us to an upgraded room at no extra charge. If given the opportunity I will be back.

The location was nice. The King room with spa was spacious but very outdated. Could not run the spa because sewage smell filled the room. After trying the spa. Their was a gray slime like substance in the bathtub. Ran the water in a clear glass and seen floating gray debris. Not a good sign at all. The beds have very little padding. More like a large cot. Very musky smelling. Not a pleasant stay at all. We will not be staying here again.

The grounds were nice and the common areas seemed ok. Good location but still had to drive and pay to park to walk the strip. Once we reached our room, the good experience faded. The only nice thing was that we had the jacuzzi in our room which was the reason I booked this place. Reviews said it was dated but clean, not our experience at all! Rust, mildew and cleaner smell that was atrocious, horrible “renovation” work, trash literally in the couch and a sticky hand on the ceiling fan. Floors were so warped from damage. Toilet was not even fully installed. It literally moved COMPLETELY when you sat on it. Somehow bubbles were coming up in our bathroom sink (obviously a plumbing backup). I’m honestly not too hard to please but I won’t stay here again. I’m shocked it had good reviews!

Clean room and excellent location. Room was dated and the entrance area to the building smelled very musty.

How close it was to everything Cleanliness. Jacuzzi was dirty, sink was dirty, shower was a little dirty, dusty over the wall trim.

The location The price

View was very good of downtown and the surrounding areas. Upon checking in, staff was very rude and very disrespectful. She had a pizza box on the front desk and quickly removed it when approached. The following morning, the staff never recognized us as we walked in. She was to herself and didn’t want to be bothered it seemed.

Everything, the room, the location, the pool Nothing

The property is aged but it's quintessential old gatlinburg. Younger folks may not get it. I loved it. The main thing is it's clean. Rooms are very large. Location is excellent. Beds were comfy. Yes it's old. Yes it smells old. No big deal. We will be back. Layout is a bit odd but it's what you expect with older property. I loved everything.

not much. old facility which needs updating. had no extra blankets and it was cold, had no chairs just a couch way across the room

Location was good, staff was nice. Room was clean Mattress on bed was not comfortable.

Very clean and comfortable beds Nothing bed to said

Everything. It is a wonderful hotel

The room was a good size, bed comfortable, shower good. Quiet & peaceful setting. We just were there overnight, just passing through, so everything was fine. There were some creepy crawlies on the floor. Didn't realize we had to check in down the hill.

Being close to everything, mountain views. The room was very outdated, the bed was very hard to sleep on.

Location was great and breakfast was very convenient. We had a large window in our room view was amazing Place is a little outdated but overall was fine for the price

Upon entering the room, I immediately noticed a musty smell. The bedding and furniture looked worn and unclean, and the walls were cracked and peeling. The property is clearly in need of a complete renovation. Unfortunately, the photos on the website bear little resemblance to the actual condition of the accommodations and are extremely misleading.