Westgate Smoky Mountain Resort & Water Park

Loved it and the pool area and bathrooms are extremely clean

Excellent

The room was nice, large balcony pretty much how it was shown in pictures. The only issue we really had was the room was advertised as having great views of the mountains. What we ended up seeing was the back of the indoor pool area.

We LOVED this resort. The room was spacious, clean, and such a cool vibe. The overall property was gorgeous, and unique. We loved the putt putt, as well as the bonfire pit at night. My son also loved the arcade. This resort is very close to the Smoky mountains which was perfect. Our only complaint was the walls are very thin and we were able to hear our neighbors on both sides very clearly.

We loved it! We went for a holiday weekend. The planned festivities were great. The host and employees were all knowledgable and pleasant. Plus we saw a bear on day one...

ice maker didn't work towels were leftover from previous occupants no daily room service restaurant was excellent

We enjoyed our stay! The location was very convenient and made it easy to get around. Everything was comfortable and went smoothly. We had a lovely time.

Great to stay

First Upon arrival, there was no parking space to get to the main lobby, once we’re in, there’s so many people checking in, the line was so long with only 3 host checking people in. It took me almost an hour to get checked in. They are also trying so hard to get us in to their showing. I get it, it’s their job to sell and get people to listen to their timeshare but once you said no they should’ve taken that. Instead they move me from one counter to another which is the opposite side, I asked what’s for and they told me I am a vip. I was confused and just followed the guy then I stood in line for another 15-20 minutes just for another person to convince me to listen to their presentation and that they would give my Anakeesta tickets for free when I said No, I’m not interested, got upset only then they give me my room key. They also charged me $70 for maintenance fee non refundable and $55 incidental fee which is refundable. They did upgrade my room to king size bed with jacuzzi tub. This was my second time staying here, my first was 3 years ago and I didn’t have this issue. Overall it was a great stay, my room was clean and the air condition works great but I would not go back due to that experience. I want to be able to go in and out when checking in and enjoy the rest of my time.

Great for families

Everything was just perfect! Home away from home

Resort is great. Only suggestion would be to speed up the check in process. We waited 30 minutes in line to check in.

Never seen any one to clean room or bring towels and etc we had to call the office to get them

We tried to change rooms but only could one changed so I let other handicapped person move to better. I just did the set could walking up hill with copd. Now the valets, waitresses, waiters and bartender where top notch. If I go back I’ll make for to ask for handicapped rooms.

We enjoyed our trip to Westgate and will be back!

The location and the amenities. It was very clean and good friendly service from everyone. The check in time was not on time but the facility made up for it and upgraded us. Food was good. Trolley service was very convenient and I would stay here again.

Building 6000 is not idle for someone eith height issues. Scared me to death driving up and down. I will never stay again because of it.

N

We ate at the onsite restaurant called Southern Comfort. The breakfast menu was limited and the food was underwhelming, especially compared to the various breakfasts we enjoyed in Gatlinburg & Pigeon Forge. All the staff at the resort were friendly & helpful. The shuttle around the property and to the trolley stop was nice since walking the hilly property can be a challenge. Overall we enjoyed our stay!!

I booked an upgraded room size and bed through Expedia, when I got there they had me down for the smaller room and bed. After much stress I finally found a way to contact Expedia directly but they could not fix the situation even though the Expedia agent admitted I booked the larger room and bed. All she could do was start an investigation into how it happened and they would get back to me in a few days, ( I was at the counter checking in so an investigation would do me no good). Fortunately (Janet) at the Westgate desk saw the frustration we were having with Expedia and made the situation right. We were completely happy with our room and the resort after the Expedia error was fixed by Westgate.