Candlewood Suites Richmond North Glen Allen by IHG

The staff was helpful and accommodating when asked for a room facing away from the highway.

Superb

Bad

Not clean no amenities hair everywhere how’s in comforter

It was clean. The beds were comfortable. Location was perfect. Close to restaurants easy access to the interstate. The elevator would go to the third floor, but when you wanted to go back down on the elevator, and you pressed the button, the elevator just kept going up and down past the third floor and never stopped to open for you to get on.

Very good place clean quiet i really like that place And very good for family too

Safe surroundings

THE ROOM WAS GOOD

The coffee maker did not work. There was a worn hole in the comforter and the bed creaked quite loudly on one side.

Bad

The hotel was musty , there is no overhang to park under when checking in , it was raining had to walk from parking lot in the rain

Staff was nice.. had a late check out for IHG member. Free laundry was nice to have. Room was clean. Only had 1 working elevator and the working elevator if you didn't move for the door to close properly, you would have to listen to the alarm and it would take about a minute to fully close. Don't look at the pictures when you book... Thought I booked the suite with separate sleeping but apparently I didn't so can't blame them on that. The kitchenette was well equipped and the regular fridge was good to have. I believe it could be updated by looking at the operation of the elevators but it was ok... Will I go back? Yeah, naw.. for the price I could have gotten better. And NO...NO BREAKFAST..don't know what I read but when signing in it stated...breakfast not included ..again for the price we could have had coffee made and at least free eggs and toast.

I was double charged thru Booking.com and still don't have it resolved

No Remotes for the TV, then when we did get them, one was broken the other was taped up.

First room that was given to us. The TV in the living room and bedroom didn't work. So they moved us into another room. We stay in the hotel frequently, and it's always something. One time the room that they gave us wasn't cleaned. The whole room was dirty.

Passable

Adequate for one night with no expectations of anything special. At all. Needed cosmetic updates in every area that I saw.

Dirty rooms.and.stuck on elevator

.

Our stay was not a pleasant one. The day we arrived we found out the TV/Cable/Internet was down. We checked in on Wednesday and the TV etc. was out until late Friday night. We were not able to stream anything or mirror anything at this time either. Housekeeping only comes once a week so when we asked for new towels they didn’t have any they had run out. The hotel had an unpleasant odor in the hallways and rooms. The room and bathroom room were both dusty when we arrived. I would not recommend this hotel to anyone. The front desk staff were nice but unfortunately not able to help with any of our issues.