Holiday Inn Express & Suites Golden - Denver Area by IHG

Great experience. I slept like a log and after 2 nights of concerts at Red Rocks it was much needed rest! Nice hotel and it's convenience to Red Rocks was a plus. Decent breakfasts both days too.

Staff was very welcoming. The room was perfect. Breakfast was fine.

My family checked into this Holiday Inn expecting a comfortable stay during our Colorado vacation. Instead, it became one of the most upsetting hotel experiences we've ever had. After check-in, the TV volume wasn't working. I called the front desk. Herman answered and asked me to repeat my request. I asked, "Do you understand my English?" and repeated it. English is my second language, and I often confirm I'm being understood. Once I believed he understood, I ended the call. A minute later, Herman called back accusing me of being rude for hanging up. I explained I thought the conversation had ended. When Herman arrived, he pounded loudly on our door, startling my husband and 13-year-old daughter. Instead of helping, he accused me of insulting him by hanging up the phone. After briefly showing us how the remote worked, he raised his voice in the hallway and threatened to remove our family. He later called again, and my daughter answered. Even after she said she was a child, he continued threatening to remove our family. My husband went to the front desk for clarification. Herman told us we had 15 minutes to leave or the police would be called. When we asked what evidence justified this, we were told none was needed. Before leaving, Herman promised a full refund. However, when Hotels.com contacted the property, he denied making that promise. We were forced to find another hotel late that night. I am waiting for resolution

Very good

The breakfast were good & we were able to use the EV charger for our car which served our needs when touring around the area given the gas prices now. The ventilation was horrible… ac unit was noisy… had a south facing room which didn’t help making it difficult for the ac to keep up. Also the tv remote didn’t work properly

Great place to stay for the money. Not far from Red Rocks.

Available rooms nice layout Staff was unfriendly and wasn't listening during check in - asked the same question 4 separate times. Room was not clean at check in (mold in shower, dirt on bed).

Nice hotel for short stays.

Housekeeping staff was limited. Several customers had to wait for their rooms to be ready.

Overall very nice

Great!

I arrived early and my room wasn't quite ready. I was directed to the amenities in the lounge/breakfast area while I waited. It was cool, clean and the beverages were appreciated. My wait was short, and the staff were pleasant. When I checked out, the night desk clerk visited with me on his way out. Very personable and welcoming experience,

We got lost and couldn’t get checked in. They were very unhelpful.

Great spot!

Hot, clean, and responsive staff.

Other than that, our stay was comfortable.

X

It was all good. Breakfast was great!

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This property was great enjoyed my stay Clean , very close to shops family oriented