Hampton Inn & Suites Grand Rapids Downtown

Exceptional

Very poor

Very pleased with our stay. Room was great, ease of parking on site, and very helpful staff. Would definitely book this location again!

Passable

Superb

Location location location. Had a wonderful room. EVERYTHING to do with the PARKING situation. From lack of directional signage; the gate/check out procedures were unclear…we had to run back into the hotel to get a validation. AND we were charged $18 for all of this disorganized, illogical, disjointed garbage.

Very nice hotel & very clean. Front desk crew was accommodating but not consistent with info from person to person (dif shifts). Free shuttle was great to get to downtown events in evening. Pretty quiet (occasional highway/truck noise) except no help with poor dog in next room that barked for hours at a time while owners were gone during day. Room & bathroom were both big. Parking was easy in garage underneath hotel. About 1.8 mile walk to Downtown Market area.

Good

The property is very convenient. When we were checking in the property tried to charge us over the rate we booked and kept trying to say my rate on the app was wrong. This wasn’t by pennies the hotel was trying to charge us an additional $400 for the 4 night stay. She did eventually give me the correct rate, but I had to search for it and unfortunately I could only get a total from booking.com not a breakdown to prove that my TOTAL was the total including fees. Housekeeping came to our room day 2 at 9am to clean, my husband said we were still getting ready. They said ok. They NEVER came in any day during our 4 day stay. When I called the front desk (we needed wash cloths) to ask when they would be cleaning our room (day 3) they said I declined service. Not true.. whatever… but I never got my washcloths. Breakfast- the food was usual hotel food no good, but not bad. The staff was RUDE!!! At 9:40 I indicated that there was no OJ or milk. No oatmeal. No sausage patties. The staff told me they close at 10 so they are shutting down. I stated, breakfast is served till 10 according to my reservation and that I should be able to still get food until 10. I did not. I had cereal, no milk. Raisins not oatmeal. Potatoes and waffle mix that I couldn’t cook because it was after 10 by the time others finished with the waffle maker. I would not have been so upset if at 10 hotel staff (housekeepers I think) were allowed in and additional food was brought out to them. Please note, I think this is a great perk, but not allowing me to cook my waffle, giving me milk, or oj BUT allowing staff to eat is unacceptable. The only consolation I have is that the hotel manager asked the same staff to help clean up a coffee spill and she complained to the manager for 20 minutes about not having supplies and that’s a housekeeping job, etc. mind you the manager was mopping the floor. They were simply asking for towels to clean the chairs.

Great family stay , great hotel and staff

Location, cleanliness of the room and facilities The $18 parking fee for the garage that is not outlined in your stay. The parking garage was confusing when first arriving and leaving.

The $18 parking fee for the garage that is not outlined in your stay. The parking garage was confusing when first arriving and leaving.

The lobby and the front desk staff were nice. The room was good except the carpet felt grimy. The parking was convenient.

The box spring on the bed was torn on the underside. Strange black "curtain" hanging down. Bathroom needs a floor drain if the rimless shower overflows. Parking was okay.

Was just an all around good weekend

Wonderful place to stay!

The hot tub was hot but too foamy when the jets were running. Didn’t like the quality of the pool water so didn’t take a swim. The rest of our stay went well and the breakfast had flavor and good choices .

Great

Location No parking . Parking lot should have already been repaired. Handicapped the walk for parking was unacceptable.

No parking . Parking lot should have already been repaired. Handicapped the walk for parking was unacceptable.